---
title: "Who is Considered an Active User in Nexudus?"
slug: "who-is-considered-an-active-user-in-nexudus"
updated: 2026-04-21T13:53:46Z
published: 2026-04-21T13:53:46Z
canonical: "help.nexudus.com/who-is-considered-an-active-user-in-nexudus"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Who is Considered an Active User in Nexudus?

Any customer who meets one or more conditions detailed below since your last Nexudus invoice is automatically considered an **active user** on your following invoice:

- **Had a free or paid contract**  

*This applies to any non-cancelled contract in their account, including contracts that haven't started yet.*
- **Purchased a free or paid recurring product**
- **Made a free or paid booking**
- **Were invoiced for bookings, products, plans, or charges**
- **Were part of a team with merged invoicing and their team paying customer meets any condition listed above**

Manage a network where customers visit and use multiple locations?

Customers are added to the active user count of every location where they meet one or more conditions listed above.

Curious to know how many active users you have right now?

Go to [**Settings > Your Nexudus subscription > Active users**](https://dashboard.nexudus.com/settings/0/1/5) on the Admin Panel to see the current count or check out [Active Users Count](/v3/docs/active-users-count) for more information.

---

### Contacts

If a contact meets any number of conditions detailed below, we'll add them to the active user total on your next Nexudus invoice.

| Scenario | Added to the Active User Count |
| --- | --- |
| Is currently a contact but has any number of non-cancelled contracts scheduled to start at a later date | YES |
| Purchased a free recurring product | YES |
| Purchased a paid recurring product | YES |
| Purchased a free one-off product | NO |
| Purchased a paid one-off product | YES |
| Purchased a free event ticket | NO |
| Purchased a paid event ticket | NO |
| Made a free booking | YES |
| Made a paid booking | YES |
| Was part of a team with merged invoicing and the team paying customer has an active contract | YES |
| Was part of a team with merged invoicing and the team paying customer was invoiced | YES |
| Was part of a team with merged invoicing and the team paying customer purchased a recurring product | YES |
| Was invoiced | YES |
| Was suspended or archived with an active or paused contract | YES |

### Members

Members are always active users since they have at least one contract in their account. Members with zero-value contracts are **still considered active users**.

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## FAQ

### Are suspended customers added to the active user count?

If the suspended customer met any of the listed criteria at any time during the month being billed, they count as an active user.

For example, you suspend a customer on the 15th of March but they met any of the listed conditions prior to that suspension, they will be included in your active user count for March. If they remain suspended, they will not count towards the active user count in April.

### Are archived customers added to the active user count?

Yes, if customers meet any of the listed criteria at any time during the month, they count as an active user. If their plan is paused from being archived, they still count as active by default until you cancel their plan.

### Are admins with a customer account added to my active user count twice?

No, admins with a customer account aren't added to the active user count as customers, unless they meet one of the active user conditions.

*For example, an admin making a booking for themselves today, even free of charge, will be added to the active user count of the current month.*