- 18 Nov 2021
- 1 Minute to read
Who is Considered an Active User in Nexudus?
- Updated on 18 Nov 2021
- 1 Minute to read
Any customer who met one or several of the criteria detailed below since your last Nexudus invoice will automatically be considered as an active user on your next invoice:
- They had an active free or paid plan.
- They purchased a free or paid recurring product.
- They made a free or paid booking.
- They were invoiced.
- They were part of a team with merged invoicing and their team paying customer met any of the criteria previously mentioned.
If you manage a network where customers can use multiple locations, this mean that if a customer books a resource in Location 1 and later books another resource in Location 2, they'll be added to the active user count in both locations.
Active Users Scenarios
We've compiled some common scenarios to help you understand how active users are counted in Nexudus.
If a contact met any of the criteria detailed below since your last invoice from Nexudus, they will be added to the active user count on your next invoice.
|Scenario||Added to the Active User Count|
|Purchased a free recurring product||YES|
|Purchased a paid recurring product||YES|
|Purchased a free one-off product||NO|
|Purchased a paid one-off product||YES|
|Purchased a free event ticket||NO|
|Purchased a paid event ticket||NO|
|Made a free booking||YES|
|Made a paid booking||YES|
|Was part of a team with merged invoicing and the team paying customer has an active contract||YES|
|Was part of a team with merged invoicing and the team paying customer was invoiced||YES|
|Was part of a team with merged invoicing and the team paying customer purchased a recurring product||YES|
Members are always considered active users since they have at least one active contract. Members who are signed up to free plans are still considered active users. When a member's contract is cancelled, they automatically become a contact in Nexudus.