Who is Considered an Active User in Nexudus?
  • 18 Nov 2021
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Who is Considered an Active User in Nexudus?

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Any customer who met one or several of the criteria detailed below since your last Nexudus invoice will automatically be considered as an active user on your next invoice:

  • They had an active free or paid plan.
  • They purchased a free or paid recurring product.
  • They made a free or paid booking.
  • They were invoiced.
  • They were part of a team with merged invoicing and their team paying customer met any of the criteria previously mentioned.
Customers are added to the active user count of every location where they meet any criteria listed above.

If you manage a network where customers can use multiple locations, this mean that if a customer books a resource in Location 1 and later books another resource in Location 2, they'll be added to the active user count in both locations.


Active Users Scenarios

We've compiled some common scenarios to help you understand how active users are counted in Nexudus.

Contacts

If a contact met any of the criteria detailed below since your last invoice from Nexudus, they will be added to the active user count on your next invoice.

Scenario Added to the Active User Count
Purchased a free recurring product YES
Purchased a paid recurring product YES
Purchased a free one-off product NO
Purchased a paid one-off product YES
Purchased a free event ticket NO
Purchased a paid event ticket NO
Made a free booking YES
Made a paid booking YES
Was part of a team with merged invoicing and the team paying customer has an active contract YES
Was part of a team with merged invoicing and the team paying customer was invoiced YES
Was part of a team with merged invoicing and the team paying customer purchased a recurring product YES
Was invoiced YES

Members

Members are always considered active users since they have at least one active contract. Members who are signed up to free plans are still considered active users. When a member's contract is cancelled, they automatically become a contact in Nexudus.


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