Cancelling Contracts

Cancel any customer contract in a minute or schedule their cancellation ahead of time. You can cancel any active contract from the Finance section on the Admin Panel or directly from the Sales tab in the customer's account.

Cancelling Contracts

You can cancel any contract in a few clicks on the Admin Panel. This is a suitable solution when you want to immediately cancel a customer's contract.

1. Log in to dashboard.nexudus.com if you aren't already.

2. Click Finance > Contracts.
3. Tick the checkbox next to every contract you want to cancel.
4. Click on Cancel contract in the Bulk actions menu.
5. Click on Cancel contract but do not issue a final invoice or Cancel contract and issue a final invoice.

Alternatively, you can click the three dots icon next to the contract you want to cancel and then click Cancel contract.

Scheduling Contracts Cancellations

You can also schedule the cancellation of a contract when customers have a notice period or you reached an agreement to cancel the contract on a set date.

1. Log in to dashboard.nexudus.com if you aren't already.

2. Click on customers.
3. Click on the customer who is cancelling their contract.
4. Click Sales > Contracts.
5. Click on the contract you want to cancel.
6. Click on the Cancellation tab.
7. Click Terms and cancellation.
8. Select a Cancellation date.

9. Toggle on Adjust the last invoice based on how many days are between the next invoice date and the cancellation date if you want to prorate the customer's last invoice.

10. Click on Cancellation details and add the cancellation details.

11. Click the Save Changes button.

All set! The customer's contract will automatically cancel on the date you've selected.