Defining Resource Rules
  • 05 Dec 2023
  • 1 Minute to read

Defining Resource Rules

Article summary

You can define any number of rules for each of your resources. Rules work like limits, but they can apply to different types of customers and at different times of the day.

  1. Log in to if you aren't already.

  2. Click on the relevant resource.

  3. Click on the Rules tab.

  4. Click Add rule.

  5. Name your rule.

  6. Enable the This rule is active toggle.

  7. Click on the Conditions tab.

  8. Define the rule's Customer type, Days and times, Events, and Courses sections based on who should follow the rule, when the rule is valid and whether or not this rule applies to events or course attendees.

  9. Click on the Limits tab.

  10. Add the Custom message that will be shown to customers when they don't meet the rule.

  11. Define any limits you'd like to include in the rule.

Available limits

Available times and days - controls when the resource is available for booking.

Requests and cancellations - lets you prevent bookings too far in advance or at the last minute and prevent late cancellations.

Duration - lets you define a minimum and maximum booking length and only allow bookings of a certain length.
All booking durations must be multiples of 15.

Members - lets you only allow bookings if the customer is a member signed up to one or more of the selected plans.

No-return policies - lets you define a minimum time gap between bookings to avoid back-to-back bookings. You can apply them to all customers or the same customer booking the same resource in a row.

  1. Click the Save Changes button.

All set! Your resource rule is now active. Repeat the process for every rule you want to implement. You can easily disable a rule you no longer use by clicking and disabling the This rule is active toggle. Disabling instead of deleting the rule lets you use it again at a later date without creating the same rule from scratch.

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