Email Notifications
  • 28 Apr 2023
  • 1 Minute to read

Email Notifications

Article Summary

What Are Email Notifications?

Email notifications, also known as {{variable.customer}} notifications, are templated messages that {{variable.Nexudus}} sends via email to {{variable.customers}} for you whenever specific actions is recorded in their account.

Actions include events such as customers being registred in your space, visitors checking in, customers making a booking or even e-signature requests.

How Email Notifications Work

Email notifications are sent to customers as soon as the connected action is recorded in Nexudus.

For example, as soon as a customer booking is confirmed either on the {{variable.AdminPanel}} or the {{variable.MembersPortal}} the Booking confirmation notification would be sent to the customer within minutes.

Most notifications cannot be disabled, but some of them aren't sent when specific settings are disabled in your location.

Email Notifications & Networks

Templates are bound to each individual location in your network. This means that templates you edit in one location won't be edited in any other location within your network.

Email Notifications Languages

Nexudus provides a set of email notifications in all the supported Members Portal language, including:


*Provided you activated the language beforehand.

You can edit the template of each notification using the built-in editor or directly through the notification's code.

Editing a notification template in one language won't impact the same template in other languages.

For example, if you edit your English notification templates, only the English templates will reflect your updates.

Available Email Notifications

The following email notifications are currently available and sent out to customers automatically:


{{variable.MoreInformation}} Email Notifications List


Can I disable some of my email notifications?

No, all the available notifications are automatically sent to customers when the associated action is recorded in Nexudus. Some notifications that rely on specific settings in your account can be paused by disabling the relevant settings.

{{variable.MoreInformation}} Email Notifications List

Are notifications always sent instantly?

Yes, most notifications are sent as soon as the relevant action is recorded in Nexudus. Some notifications, such as the Booking reminder are sent at specific times based on their settings.

How can I make sure a customer received a notification?

You can easily see if a notification sent to a customer was Delivered by checking your Email queue.


Notifications are usually Rejected when the customer's email doesn't exist or their inbox is full.

Can I disable all notifications?

Yes, you can disable all notifications via the Notifications page.