This feature is only available on the white-label version of the {{variable.Passport}}.

Once you've completed the {{variable.Kisi}} integration, your {{variable.customers}} can start using the white-label {{variable.Passport}} to unlock doors.

Your {{variable.customers}} don't need to do anything. As long as they have valid {{variable.passes}}, {{variable.contracts}} including {{variable.floorplanitems}}, or {{variable.bookings}} for {{variable.resources}} connected to {{variable.Kisi}}, they'll be able to unlock {{variable.Kisi}} doors based on their purchases.

You must enable Bluetooth on your phone to unlock any door using the app.

{{variable.OPEN}} your {{variable.space}} app.
{{variable.LOG_IN}} your account if you aren't already.
{{variable.TAP}} the Unlock door tile and hold your phone near the door reader until the light turns green.

All done! No need to tap the Unlock door tile, as long as you are logged in to the app. Just hold your phone near the reader,

Can't unlock a door?

Make sure your phone's Bluetooth is ON and try opening the door again. If you still cannot open the door, you probably don't have access to it. Reach out to a member of staff to find out why and fix any issue.

iOS Devices

Bluetooth