You can create Discussion Board groups to make it easier for your customers to reach certain people when they start a conversation on the Discussion Board.
Adding Discussion Board Groups
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Log in to dashboard.nexudus.com if you aren't already.
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Click Add group.
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Name the group.
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Select your Location.
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Add a short Description of the group.
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Select the group's Access level.
Private - only members of the group can see the conversations and add messages.
Public - all customers can see the conversations and add messages.
Restricted - all customers can see the conversations but they cannot add messages.
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Add the customers you want to include in the group from the Members drop-down list.
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Click the Save Changes button.
Editing Discussion Board Groups
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Log in to dashboard.nexudus.com if you aren't already.
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Click on the group you want to edit.
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Edit the group's details as needed.
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Click the Save Changes button.
Deleting Discussion Board Groups
You cannot recover deleted records in Nexudus.
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Log in to dashboard.nexudus.com if you aren't already.
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Tick the checkbox next to every record you want to delete.
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Click on the Bulk actions button and Delete xx record(s) in the Bulk actions menu.
📢 A new pop-up appears, prompting you to type out DELETE to confirm your action.
Don't forget to use ALL CAPS.The field is case-sensitive and typing it any other way will prevent you from deleting the records.
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Click Yes, do it to confirm.