Managing Time Credits

  • Updated on Feb 14, 2023
  • Published on Feb 8, 2022
  • 5 minute(s) read

Time credits let you give booking time to customers as plans or products benefits. You can control how much time credit customers get and add it as a one-off to a customer's account too. The way customers are able to use the time credits they get as benefits will depend on the settings of each time credit.

All time credits you create in Nexudus require a resource type that you should define before creating time credits and add them as plan and product benefits. Resource types are just a set of resources grouped together for pricing and credit purposes.

For example, you include 60 minutes of booking time to all customers signed up to one of your plans, but you only want customers to be able to use this time credit to book you hot-desks or small meeting rooms. In this scenario, you will need a resource type that includes all your hot-desks and small meeting rooms.

Creating Time Credits

You need to create your time credits before adding them to plans, products or customer accounts as benefits.

  1. Log in to dashboard.nexudus.com if you aren't already.

  3. Click Add time credit.

  4. Name your time credit.

  5. Select your Credit unit.

  6. Select the resources types that can use this time credit under This credit can be used to book following resource types.

  7. Click the Save Changes button.

Repeat the process for every other time credit you want to include as a plan or product benefit.

Adding Time Credits as Benefits

Once you have your time credits set up, you can add them as benefits to any plan or product in your inventory. You can also directly add them to any customer account.

Plans

  1. Log in to dashboard.nexudus.com if you aren't already.

  2. Click Inventory > Plans.

  3. Click on the relevant plan.

  4. Click Benefits > Time credit.

  5. Click Add time credit.

  6. Select the relevant time credit under Valid to book.

  7. Define the Credit amount.

Credit amount is minute-based.

For example, if you want to include 2 hours of booking time, the credit amount should be 120.

  1. Select the credit's Expiration.
The credit's expiration is based on the plan's renewal frequency by default.

You can extend or reduce the validity of the time credits based on whether or not you want members to be able to carry their credit balance over to the follwing months.

  1. Click the Save Changes button.

Products

  1. Log in to dashboard.nexudus.com if you aren't already.

  2. Click Inventory > Product.

  3. Click on the relevant product.

  4. Click Benefits > Time credit.

  5. Click Add time credit.

  6. Select the relevant time credit under Valid to book.

  7. Define the Credit amount.

Credit amount is minute-based.

For example, if you want to include 2 hours of booking time, the credit amount should be 120.

  1. Select the credit's Expiration.

  2. Click the Save Changes button.

Customer Accounts

  1. Log in to dashboard.nexudus.com if you aren't already.

  3. Click on the relevant customer.

  4. Click Benefits > Time credit.

  5. Click Add time credit.

  6. Select the relevant time credit under Valid to book.

  7. Define the Credit amount.

Credit amount is minute-based.

For example, if you want to include 2 hours of booking time, the credit amount should be 120.

  1. Select the credit's Expiration.

  2. Click the Save Changes button.

Editing Time Credits

You can edit time credits from plans and products at any point. You can also edit time credits directly from customer accounts.

Editing time credits in plans and products won't affect the credits customers already received.

If you also want to edit the credits already assigned to customers, you'll need to manually edit them from each customer account.

Plans

  1. Log in to dashboard.nexudus.com if you aren't already.

  2. Click Inventory > Plans.

  3. Click on the relevant plan.

  4. Click Benefits > Time credit.

  5. Click on the relevant credit.

  6. Edit the credit as needed.

  7. Click the Save Changes button.

Products

  1. Log in to dashboard.nexudus.com if you aren't already.

  2. Click Inventory > Product.

  3. Click on the relevant product.

  4. Click Benefits > Time credit.

  5. Click on the relevant credit.

  6. Edit the credit as needed.

  7. Click the Save Changes button.

Customer Accounts

  1. Log in to dashboard.nexudus.com if you aren't already.

  3. Click on the relevant customer.

  4. Click Benefits > Time credit.

  5. Click on the relevant credit.

  6. Edit the credit as needed.

  7. Click the Save Changes button.

Deleting Time Credits

You can delete time credits from plans and products at any point. You can also delete time credits directly from customer accounts.

Deleting time credits in plans and products won't affect the credits customers already received.

If you also want to delete the credits already assigned to customers, you'll need to manually delete them from each customer account.

You cannot recover deleted records in Nexudus.

Plans

  1. Log in to dashboard.nexudus.com if you aren't already.

  2. Click Inventory > Plans.

  3. Click on the relevant plan.

  4. Click Benefits > Time credit.

  5. Tick the checkbox next to every record you want to delete.

  6. Click on the Bulk actions button and Delete xx record(s) in the Bulk actions menu.

    📢 A new pop-up appears, prompting you to type out DELETE to confirm your action.

    Don't forget to use ALL CAPS.

    The field is case-sensitive and typing it any other way will prevent you from deleting the records.

  7. Click Yes, do it to confirm.

Products

  1. Log in to dashboard.nexudus.com if you aren't already.

  2. Click Inventory > Product.

  3. Click on the relevant product.

  4. Click Benefits > Time credit.

  5. Tick the checkbox next to every record you want to delete.

  6. Click on the Bulk actions button and Delete xx record(s) in the Bulk actions menu.

    📢 A new pop-up appears, prompting you to type out DELETE to confirm your action.

    Don't forget to use ALL CAPS.

    The field is case-sensitive and typing it any other way will prevent you from deleting the records.

  7. Click Yes, do it to confirm.

Customer Accounts

  1. Log in to dashboard.nexudus.com if you aren't already.

  3. Click on the relevant customer.

  4. Click Benefits > Time credit.

  5. Tick the checkbox next to every record you want to delete.

  6. Click on the Bulk actions button and Delete xx record(s) in the Bulk actions menu.

    📢 A new pop-up appears, prompting you to type out DELETE to confirm your action.

    Don't forget to use ALL CAPS.

    The field is case-sensitive and typing it any other way will prevent you from deleting the records.

  7. Click Yes, do it to confirm.

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