Failed check-ins are a log of every instance where Nexudus tried to check a customer in but couldn't because they didn't have any valid pass. A failed check-in doesn't necessarily mean that the customer didn't manage to access your space.
For example, a customer with a booking but without a valid pass. The customer will be able to unlock doors linked to check-ins and the resource they booked via your access control integration but will be registered as a failed check-in.
You can access the failed check-ins log via Operations > Failed check-ins.
The failed check-ins list shows you at a glance:
- Who tried to check-in (Customer)
- When they tried to check-in (Check-in attempted at)
- What was the check-in method used (Check-in type)
The default view displays failed check-ins for the current day. You can click on the Today icon and change the time frame.