A

{{variable.Accesstokens_CAP}}

Tokens that {{variable.customers}} and visitors can use to connect to your Wi-Fi network for a set amount of time. Access tokens only work if you enabled the {{variable.RADIUS}} or the {{variable.MikroTik}} integration.

{{variable.MoreInformation}} Access Tokens.

Accounts

Financial accounts that help you categorize revenue between sales, payments and deposits accounts. You need to create and then assign financial accounts to the relevant items in {{variable.Nexudus}}.

{{variable.MoreInformation}} Financial Accounts.

Account owner

Admin who can edit anything on the account and request Nexudus subscription changes. Each location has an account owner that we define when opening your Nexudus account and any new location.

{{variable.MoreInformation}}, Changing Your Account Owner.

{{variable.AdminPanel}}

Platform designed for {{variable.admins}} that let you manage every aspect of your space's operations.

{{variable.MoreInformation}} {{variable.AdminPanel}}.

Admins

{{variable.UsersCAP}} with access to the {{variable.AdminPanel}}. They can also access the {{variable.MembersPortal}} if they have a {{variable.customer}} account linked to them.

{{variable.MoreInformation}} Users.

Alternative billing email

Email address {{variable.Nexudus}} uses to send all invoice notifications if you add one to the {{variable.customer}}'s record. {{variable.customers}} won't receive any email notification related to their invoicing on their main email address if you add a billing email address.

Attendees

People that {{variable.customers}} and {{variable.admins}} can invite to bookings or events. Current {{variable.customers}} can also be added as attendees to bookings made by other {{variable.customers}}.

{{variable.MoreInformation}} Bookings on the {{variable.MembersPortal}} and Event Attendees.

B

Benefits

Time, money and printing credits or passes that you add to plans and products. {{variable.customers}} get these benefits when they purchase the relevant products or when they sign up to plans. Benefits never add any direct charges to the {{variable.customer}}. You should add their value to the plans and products' final price.

{{variable.MoreInformation}} Credits and Passes.

Bookings

Time slot that {{variable.customers}} book to use a resource for a set amount of time. Bookings can be free or charged, based on the Rates defined for the resource.

{{variable.MoreInformation}} Bookings.

C

Chart of accounts

List of all the financial accounts and tax rates set up for your space that you use for bookkeeping and your general ledger.

{{variable.MoreInformation}} Chart of Accounts.

Check-ins

Record of {{variable.customers}} physically present in your space. We offer manual and automated check-in options to meet your space's needs.

{{variable.MoreInformation}} Check-ins.

Company {{variable.customers}}

Customer type that represents a company or business entity. All company {{variable.customers}} are also linked to a person who is the point of contact for that company.

{{variable.MoreInformation}} Customers.

Contacts

{{variable.Customers_CAP}} that have an account in {{variable.Nexudus}} but don't have any active contract because they aren't signed up to any plan. Contacts automatically become members when they sign up to a plan and get a contract.

{{variable.MoreInformation}} Customers.

Contracts

Contractual agreement automatically generated when a {{variable.customer}} signs up to a new plan. This contract is based on the settings of the plan sold to the customer. You can edit contract details such as the invoice date or invoice period to override the default plan settings. Contracts are the individual agreement you have with each {{variable.customer}} based on the plans that act as contract templates.

{{variable.MoreInformation}} Contracts.

Courses

Built-in learning platform that lets you offer courses to your {{variable.customers}} for free or only to {{variable.members}} signed up to specific {{variable.plans}}.

{{variable.MoreInformation}} Courses

Custom fields

Fields that you create to to collect additional {{variable.customer}} data based on your business needs. You can include some of them in multiple forms on your {{variable.MembersPortal}}.

{{variable.MoreInformation}} Custom Fields.

{{variable.Customers_CAP}}

{{variable.Members_CAP}} and {{variable.contacts}} registered in your {{variable.Nexudus}} account. Visitors, guests, and attendees aren't considered {{variable.customers}} in {{variable.Nexudus}}, unless they're also registered as {{variable.customers}} using the same email.

{{variable.MoreInformation}} Customers.

D

Discounts

Set amount of money or percentage off that can apply to {{variable.customer}} purchases. Discounts can apply to select customers, teams, or any {{variable.customer}} holding a specific code. Discounts can apply to any purchase or only specific items such as bookings and event tickets.

{{variable.MoreInformation}} Discounts.

E

Email queue

List of all notifications sent to {{variable.customers}} and {{variable.admins}} via email. You can easily check the status of the notification to know if the message reached the user's inbox.

{{variable.MoreInformation}} Email Queue.

Email server

Email server used by {{variable.Nexudus}} to send all email notifications to customers. {{variable.Nexudus}} sends all email notifications using no-reply@nexudus.com as the sender address. You can add your own email server details to replace this default sender address.

{{variable.MoreInformation}} Email Server Settings .

Email templates

Editable templates that are used to send all {{variable.customer}} email notifications. We provide a set number of notifications that you can edit individually in each of your locations.

{{variable.MoreInformation}} Email Notifications.

Enquiries

Section of the {{variable.AdminPanel}} where you can see and manage all messages sent by {{variable.users}} via the Contact form on your {{variable.MembersPortal}}.

{{variable.MoreInformation}} Enquiries .

F

FAQ articles

FAQ articles to provide answers to common {{variable.customer}} questions on your {{variable.MembersPortal}}.

{{variable.MoreInformation}} FAQ Articles.

Floor plans

Visual representation of the different areas and rooms in each of your building's floors. They also allow {{variable.customers}} to see where the resources they book are on the floor plan. It also lets {{variable.admins}} assign specific floor plan items such as desks and offices to {{variable.customer}} contracts.

{{variable.MoreInformation}} Floor Plans.

H

Help desk

Ticketing system built into the {{variable.MembersPortal}} and the {{variable.AdminPanel}}. {{variable.customers}} can create help desk requests from the Members portal and {{variable.admins}} can manage their requests and send help desk messages from the {{variable.AdminPanel}}.

{{variable.MoreInformation}} Help Desk.

I

Individual {{variable.customer}}

Customer type that represents an actual person using your space.

{{variable.MoreInformation}} Customers.

Inventory

Section of the {{variable.AdminPanel}} that lets you manage all the items you sell through {{variable.Nexudus}} along with your floor plans and their items.

{{variable.MoreInformation}} Inventory.

Invoice period

Period covered by each billing cycle. For example, a monthly plan could have January 1st to February 1st or June 15th to July 15th.

{{variable.MoreInformation}} Understanding Invoice Periods.

L

{{variable.Location_CAP}}

A {{variable.location}} represents a physical space you manage through Nexudus. Each of your locations has its own {{variable.AdminPanel}}. If you manage multiple {{variable.locations}}, you'll have a network of {{variable.locations}}. You'll get an additional network location from which you can manage some global settings.

{{variable.MoreInformation}} Understanding Networks.

M

Members

{{variable.Customers_CAP}} who have at least one active contract in their account, meaning they signed up to at least one of your plans. Members automatically become contacts when they don't have any active contract in their account.

{{variable.MoreInformation}} Customers.

{{variable.MembersPortal}}

Website designed for your {{variable.customers}} from where they can manage their account, bookings, engage with your community and much more. You get one {{variable.MembersPortal}} per location in your {{variable.Nexudus}} account.

{{variable.MoreInformation}} {{variable.MembersPortal}}.

Message macros

Templated messages you create on the {{variable.AdminPanel}} to then include in reminders, CRM stages, or send them directly to any customer.

{{variable.MoreInformation}} Message Macros .

Messages

Messages you can send to a {{variable.customer}}'s email address from the {{variable.AdminPanel}}. You can send messages using message macros or drafting a message from scratch.

{{variable.MoreInformation}} Sending Messages to Customers.

Money credits

Set amount of money that you can add to plans and products as benefits. When {{variable.customers}} purchase a product or sign up to a plan that includes money credit, the money credits are automatically added to their account that they can then use to cover some or all of their purchases.

{{variable.MoreInformation}} Money Credits.

N

NexBoard

Companion app developed by {{variable.Nexudus}} that you can use to turn any tablet into a room display from where {{variable.customers}} can check room availability and book.

{{variable.MoreInformation}} NexBoard.

NexDelivery

Companion app developed by {{variable.Nexudus}} that lets you process {{variable.customer}} deliveries by simply scanning the delivery labels with your phone.

{{variable.MoreInformation}} NexDelivery.

NexIO

Companion app developed by {{variable.Nexudus}} that can turn a tablet into a {{variable.customer}} and visitor check-in point.

{{variable.MoreInformation}} NexIO.

NexKIOSK

Companion app developed by {{variable.Nexudus}} that can turn a tablet into an ePOS.

{{variable.MoreInformation}} NexKIOSK.

P

Passes

Benefit that {{variable.customers}} need to be checked in and out of your space. You can offer time-based passes, day passes or both. You can also connect passes to your Wi-Fi network to provide internet access or your access system to let {{variable.customers}} holding certain passes unlock doors.

{{variable.MoreInformation}} Passes.

Passport

Companion app developed by {{variable.Nexudus}} that lets your {{variable.customers}} access all the features of the {{variable.MembersPortal}} from their phone and more.

{{variable.MoreInformation}} Passport by {{variable.Nexudus}}.

Payment gateways

Payment provider you can use to process {{variable.customer}} invoice payments via their integration with {{variable.Nexudus}}.

{{variable.MoreInformation}} Payment Methods.

Perks

Perks and discounts you offer your {{variable.customers}} through partnerships with other businesses.

{{variable.MoreInformation}} Perks.

Plans

Subscription that includes benefits that {{variable.customers}} can sign up to via the {{variable.MembersPortal}} or that {{variable.admins}} can sell to {{variable.customers}} from the {{variable.AdminPanel}}. Plans automatically renew based on a predefined period. {{variable.Nexudus}} creates a contract for every plan sold to a customer, based on the plan's settings. Plans are the template for the subscription while the contract is the individual agreement you have with each customer.

{{variable.MoreInformation}} Plans.

Printing credits

Credits you make available to {{variable.customers}} to print. You can include printing credits in plans and products or add them directly to a customer's account. Each printing credit is equivalent to 1 cent in your currency.

{{variable.MoreInformation}} Printing Credits.

R

Rates

Prices you want to make available for resources of the same type. Rates can apply to all customers, only contacts, only members or even only members signed up to specific plans.

{{variable.MoreInformation}} Pricing Resources.

Reminders

Templated message sent via email to {{variable.users}} who meet a specific condition. Reminders can be used in an array of scenarios to automate some communication with your customers.

{{variable.MoreInformation}} Reminders.

Resources

Rooms, desks or any area of your space that you want to let {{variable.customers}} book at a certain price. Resources are priced through rates that are shared across all resources of the same type. Each resource can have multiple rates.

{{variable.MoreInformation}} Resources.

Resource types

Groups that let you price one or more resources with certain rates and control which resources can be booked using different time or money credits.

{{variable.MoreInformation}} Resource Types.

T

Teams

Groups of {{variable.customers}} that can share discounts, credits and passes or even their own secure Wi-FI networks. Teams can only have one team paying {{variable.customer}} but multiple team administrators. The team paying customer isn't a team administrator by default.

{{variable.MoreInformation}} Teams.

Time credits

Amount of time {{variable.customers}} can use to cover the cost of their bookings if the resource they're booking is within the resource types covered by their time credit and the resource has an applicable time credit rate.

{{variable.MoreInformation}} Time Credits.

{{variable.Trends}}

{{variable.Trends}} are a collection of business intelligence (BI) dashboards designed to help you make better, data-driven decisions for your space to boost your occupancy and revenue.

{{variable.MoreInformation}} Trends.

U

User roles

Set of permissions that you can assign to admin {{variable.users}} to limit the section they can access on the {{variable.AdminPanel}} and the actions they can perform on its different records.

{{variable.MoreInformation}} Roles.

Users

Person with credentials to access your {{variable.MembersPortal}}, your {{variable.AdminPanel}} or both. All {{variable.customers}} with {{variable.MembersPortal}} access are considered {{variable.users}} in {{variable.Nexudus}}. {{variable.customers}} who were never granted access to your {{variable.MembersPortal}} aren't considered {{variable.users}}. All {{variable.admins}} are considered {{variable.users}} by default.

{{variable.MoreInformation}} Users.

V

Visitors

Person registered to visit one of your {{variable.customers}} at a given date and time. Visitors are also registered when someone books a tour of your space through your {{variable.MembersPortal}} tour form. Visitors can be registered by an admin on the {{variable.AdminPanel}}, a {{variable.customer}} on the {{variable.MembersPortal}}, or by themselves if you use NexIO.

{{variable.MoreInformation}} Visitors.

Optimise Your Space Bookings and Reporting with Nexudus Floor Plans