Reminders

What are Reminders?

Reminders are automated email notifications that you can send to different customer subgroups when an event, also known as a trigger, happens in Nexudus.

Reminders are a great tool to automate part of your customer communications and streamline your operations.

We've listed some reminder scenarios below:

• Sending a message and a discount to your customers on their birthday.
• Collect feedback from customers just after their booking or a number of days laters.
• Remind members 3 days ahead of time that their plan will automatically renew.
• Let your all your customers know that your space will stay open or close during public holidays.
• Remind customers to come pick up their deliveries if they don't collect them within a week.
• Share the onboarding process with new members 7 days before the start of their contract.
• Let an admin know member contracts are ending 30 days before the cancellation date.

How Reminders Work

All reminders have three main components:

A Message

This is simply the canned message that you want to include in the email reminder that your users will receive.
The canned message you select is simply a message macro. The macro acts as a template that you can customize with message tokens such as the user's name or their current plan.

A Trigger

The trigger is a condition that needs to be met for the reminder to be sent to the user. Reminders have a set list of triggers you can choose from.

The triggers currently available are:

A group of customers

The user subset is simply the group of users who should receive the reminder.
Reminders can be sent to:

You can also choose to send reminders to a specific email address via the Audience tab.

Reminders & Networks

Reminders are location-specific unless you create them in a network location and enable the Send to all locations within [your location name] toggle.