Who is Considered an Active User in Nexudus?
  • 11 Oct 2023
  • 1 Minute to read

Who is Considered an Active User in Nexudus?


Article Summary

Any customer who meets one or more conditions detailed below since your last Nexudus invoice is automatically considered an active user on your following invoice:

  • Had a free or paid contract
    This applies to any non-cancelled contract in their account, including contracts that haven't started yet.
  • Purchased a free or paid recurring product
  • Made a free or paid booking
  • Were invoiced
  • Were part of a team with merged invoicing and their team paying customer meets any condition listed above
Manage a network where customers visit and use multiple locations?

Customers are added to the active user count of every location where they meet one or more conditions listed above.

Curious to know how many active users you have right now?

Go to Settings > Your Nexudus subscription > Active users on the Admin Panel to see the current count or check out Active Users Count for more information.


Contacts

If a contact meets any number of conditions detailed below, we'll add them the active user total on your next Nexudus invoice.

ScenarioAdded to the Active User Count
Is currently a contact but has any number of non-cancelled contracts scheduled to start at a later dateYES
Purchased a free recurring productYES
Purchased a paid recurring productYES
Purchased a free one-off productNO
Purchased a paid one-off productYES
Purchased a free event ticketNO
Purchased a paid event ticketNO
Made a free bookingYES
Made a paid bookingYES
Was part of a team with merged invoicing and the team paying customer has an active contractYES
Was part of a team with merged invoicing and the team paying customer was invoicedYES
Was part of a team with merged invoicing and the team paying customer purchased a recurring productYES
Was invoicedYES

Members

Members are always active users since they have at least one contract in their account. Members with zero-value contracts are still considered active users.


FAQ

Are admins with a customer account added to my active user count twice?

No, admins with a customer account aren't added to the active user count as customers, unless they meet one of the active user conditions.

For example, an admin making a booking for themselves today, even free of charge, will be added to the active user count of the current month.


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