Email Accounts

What are Email Accounts?

Email accounts are a quick and easy way to manage the email exchanges you have with customers directly from Nexudus.

For example, you have an email address dedicated to answering customer queries. You can link this email account in Nexudus and find all your email exchanges with customers directly from each customer's record in Nexudus, even if you initially communicated with them over email outside of Nexudus.

How Email Accounts Work

Once you've configured the email account, any new message sent by customers to these accounts and any message sent by the connected account to the customer's email address will automaticallu be synced in Nexudus and saved in the relevant customer's record.‌

If you want to monitor an account, you need the email address and password you use to send incoming (used to receive emails) and outgoing (used to send emails) servers.

Once you've set up an account and email monitoring is active, If any of the inbox messages comes from someone signed up to your space, it will automatically copy it to the corresponding customer account.‌

FAQ

Can I connect multiple email accounts to one location?

Yes, you can connect more than one email account to your locations.

Can I choose not to use SSL encryption with email account?

Most email providers incoming/outcoming servers require SSL encryption and won't allow this toggle to be disabled. Some providers don't require SSL encryption, but we strongly encourage you to enable SSL encryption regardles to protect your space and your customers' privacy.