---
title: "Setting up Delivery Collection Reminders"
slug: "setting-up-delivery-collection-reminders"
updated: 2023-04-28T16:45:22Z
published: 2023-04-28T16:45:22Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Setting up Delivery Collection Reminders

Customers may miss the email notification they receive a soon as you register a delivery for them in Nexudus. You can set up a reminder to automatically send customers a message of they didn't collect their delivery after a selected number of days.

Setting up this reminder is a two-step process.

## Step 1. Creating a message macro for the reminder

This message macro is simply the message that customers will receive then the reminder is triggered. You can customize it using dynamic tokens.

1. Log in to [dashboard.nexudus.com](https://dashboard.nexudus.com/) if you aren't already.
2. Click **CRM > Message Macros**.

![Macros_Path.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/Macros_Path.png)

1. Click **Add message macro**.
2. Add a **Subject** for the macro.
3. Add your message in the **Contents** field.
4. Click the **Save Changes** button.

Now that your message is ready, you can set up the reminder in a few clicks.

## Step 2. Setting up the collection reminder

1. Log in to [dashboard.nexudus.com](https://dashboard.nexudus.com/) if you aren't already.
2. Click **CRM > Reminders**.

![Remindrs_Path.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/Remindrs_Path.png)

1. Click **Add reminder**.
2. Name the reminder.

          The reminder's name will override the message macro's subject in the customer's inbox.

          

For example, if your message macro subject is **Psst, you forgot something...** and you name the reminder **Delivery Collection**, the email reminders that customers will receive will be named **Delivery Collection**.

1. Select **Days after uncollected delivery** in the *When to trigger this reminder* drop-down list.
2. Define after how many days the reminder should be triggered in the **Days after delivery is not collected** field.
3. Select **Send message macro** in the *How to deliver this reminder* drop-down list and select the message macro you've just created.
4. Click the **Save Changes** button.

---

All set! Your reminder will be sent to customers who didn't collect their delivery past the number of days you've defined. You can set up multiple reminders to send a message at different times.

*For example, send a reminder after 7 days and another reminder after 14 days if there's still no collection on record.*