---
title: "Visitor Notifications"
slug: "visitor-notifications"
updated: 2025-09-26T15:49:23Z
published: 2025-09-26T15:49:23Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.nexudus.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Visitor Notifications

Visitors have three dedicated notification templates:

- **Booking Confirmation for Visitors**
- **Visitor Check-in**
- **Visitor Registration**

Visitor notifications let your customers know when visitors arrive at your location. They also let visitors know who invited them and when their visit is scheduled.

## Booking Confirmation for Visitors

Visitors receive this notification when a customer adds them as a guest to a booking. It also applies to members and contacts added to a booking as guests.

## Visitor Check-in

Members and contacts receive this email notification as soon as their visitors check in using either NexIO or the Admin Panel. Customers also receive a push notification from the [Passport app](/v3/docs/passport-by-nexudus) if they have it on their phone.

The notification includes the visitor's name and where they checked in.

![VisitorArrivalNotification_Example.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/VisitorArrivalNotification_Example.png)

Customers can get in touch with their visitor straight away by replying to the email notification.

## Visitor Registration

Visitors receive this email notification as soon as a member, a contact or an administrator registers them as a visitor.

The notification includes the following details:

- Host's name
- Date and time of the visit
- PIN code and QR code that they can use to [check themselves in through NexIO](/v3/docs/checking-in-out-using-nexio)
- Links to add PIN code and QR code to Apple and Google Wallet

![VisitorRegistrationNotification_Example.png](https://cdn.document360.io/4f9a66c7-3dbb-4052-97d8-5439302e1512/Images/Documentation/VisitorRegistrationNotification_Example.png)

If this is a recurring visit, visitors will receive an email with a new PIN and QR code 24 hours before each visit for each subsequent visit.

Visitors can get in touch with their host by replying to the email notification.

---

You can edit the template of your visitor notifications via **Settings > Email template editor** on the Admin Panel.

For more information, check out our article on [Editing Email Notifications](/v3/docs/editing-email-notifications).