Setting up a Custom Subdomain for Your Members Portal
- 06 Aug 2024
- 3 Minutes to read
- DarkLight
Setting up a Custom Subdomain for Your Members Portal
- Updated on 06 Aug 2024
- 3 Minutes to read
- DarkLight
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What You Need to Set up Your Own Subdomain
All you need is access to your main domain's DNS and a valid subdomain.
Don't know where to find your DNS?
You can access your domain's DNS from your domain host platform. Your domain host is typically the provider that registered your domain.
Common domain hosts include GoDaddy, Google Domains or Bluehost.
Subdomain Setup Process
Using your own subdomain is a four-step process:
1. Requesting Your SSL Certificate via Nexudus Support
2. Adding CNAME Records to Your Domain's DNS
3. Requesting Your SSL Certificate Activation via Nexudus Support
4. Adding Your Subdomain in Nexudus
Your subdomain setup will typically be fully live within 2 to 3 days.
Step 1. Requesting Your SSL Certificate via Nexudus Support
The first step is to contact support and request a SSL certificate for your subdomain.
Our team will get back to you as soon as possible and share a CNAME record with you once the SSL certificate is generated.
You need this CNAME record before moving to the next step of the process.
Need to register more subdomains?
If you need additional subdomains after your initial SSL request, you don't need to make a new request. Just move straight to Step 2 for all the new subdomains you want to add.
Step 2. Adding a CNAME Record to Your Domain's DNS
The second step of the process is to add the CNAME record Nexudus shared with you to your domain's DNS. Your domain's DNS is accessible from your domain host platform. Your domain host is typically the provider that registered your domain.
Adding the relevant CNAME record to your DNS is a fairly similar process across the different domain hosting platforms. The instructions below offer some general guidance, but the exact steps may differ based on your domain host.
Log in to your domain host account.
Find your domain's DNS.
Your domain's DNS can usually be found via the Settings page or the DNS Management page on the domain host's platform.
Add a record to your DNS and select CNAME as the record Type.
Copy and paste the CNAME name and value provided by Nexudus in the corresponding Name and Value fields.
Add a second CNAME record with your subdomain in the Name field and spaces.nexudus.com in the Value field.
Most domain hosts require your subdomain without its root domain in the Name field.
For example, if your full subdomain is london.coworking.com, you should add london in the Name field, unless instructed differently by the domain host.
- Save your records.
Your new DNS record can take up to 72 hours to be fully effective.
Step 3. Requesting Your SSL Certificate Activation via Nexudus Support
The third step is to contact support again and request to activate the SSL certificate we generated for your subdomain.
Our team will get back to you as soon as possible and once we confirm the activation of your SSL certificate, you can move to the last step of the process.
Step 4. Adding Your Subdomain in Nexudus
The last step of the setup is creating a subdomain record on the Admin Panel.
Log in to dashboard.nexudus.com if you aren't already.
Click Settings > Website > Domain.
Click Add domain.
Name your domain record.
Add your subdomain in the Domain field.
Enable the This domain is active toggle.
Click the Save Changes button.
Your record should look similar to the ones below, with your own subdomain details.
All set! Your subdomain is fully set up.
We recommend you test your subdomain setup the following day.
Simply search for your Members Portal using your new web address in any browser. You'll know the SSL certificate is working properly if you can see a lock icon before the URL.
Already integrated reCAPTCHA for your Members Portal?
Update the integration to avoid reCAPTCHA error messages on your Members Portal forms.
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