Adding Visitor Access Tokens
  • 16 Nov 2023
  • 1 Minute to read

Adding Visitor Access Tokens

Article summary

You can automatically create access token for visitors who are registered by admins or your customers. All visitors receive an email notification shortly after they are registered that includes a PIN code they can use to check themselves in via NexIO. This PIN code doubles as an access token that lets the visitor connect to your Wi-Fi once you enable the Generate an access token for every pre-registered visitor toggle via Settings > Check-in settings > Network check-in on the Admin Panel.

All visitor access tokens are valid starting from the visitor's Expected arrival time.

For example, if a visitor's access token is valid for up to 60 minutes or 1 hour, a visitor expected at 9AM will be able to use the access token from 9 to 10AM.

  1. Log in to if you aren't already.

  2. Enable the Generate an access token for every pre-registered visitor toggle.

  3. Define how long visitors can use your Wi-Fi under Default duration for visitor access tokens.

This duration applies to all visitors.
  1. Click Save settings.

All set! All new visitors registered by admins or customers will be able to use the PIN code in their registration notification to connect to your Wi-Fi.

We recommend editing your Visitor registered email template via Settings> Email template editor to make it clear that visitors can use the {visitorcode} to check in and use your Wi-Fi.


Visitors registered prior to enabling this feature won't be able to use their PIN code to use your Wi-Fi. If you want them to connect to your Wi-Fi, you can register them again to trigger a new registration email and then delete their original visit.

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