Multiple Customer Payment Methods
  • 27 Apr 2022
  • 1 Minute to read

Multiple Customer Payment Methods


Nexudus allows you store multiple direct debit tokens for each customer. This feature is particularly useful when:

  • Customers use a different bank account to pay for their purchases in different locations.

  • Your space use different business accounts to receive payments using the same provider in different locations.

Multiple customer payment methods is available for the following payment providers:
  • GoCardless
  • Stripe Direct Debit (BACS)
  • Stripe Legacy
You cannot combine mandates with multiple providers.

For example, a customer can have two GoCardless or two Stripe Direct Debit mandates in place, but they cannot have one mandate for GoCardless and another mandate for Stripe Direct Debit.

Setting up Multiple Customer Payment Methods

The first step is to make sure you've enabled one of the supported direct debit options (GoCardless, Stripe Direct Debit or Stripe Legacy).

Once the payment method is enabled and linked to your GoCardless or Stripe account, any customer who accepts a direct debit mandate via the link in email notifications or the Members Portal will automatically have this payment method assigned as their default payment method for the relevant location.

You also have the option to manually add a payment method for your customers, provided you have the following details:

GoCardless
Mandate number

Stripe Direct Debit (also known as Stripe BACS)
Customer ID
Mandate ID
Method token

Stripe Legacy
Customer ID


  1. If the navigation menu isn't visible, click the menu icon in the top left corner of the page.

  2. Click on the relevant customer.

  3. Click Payments > Payment methods.

  4. Click Add payment method.

  5. Select the relevant payment Provider.

  6. Select the relevant Location.

  7. Add the customer's information in the matching fields.

GoCardless
Mandate number

Stripe Direct Debit (also known as Stripe BACS)
Customer ID
Mandate ID
Method token

Stripe Legacy
Customer ID

  1. Click the Save button. 


The payment method should now appear in the Payment methods section. Repeat the process if you want to add another payment for another location.

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Every time this customer is invoiced by Kalkio - East Side, their invoice will automatically be paid via Stripe. Every time they are invoiced by Kalkio Office, their invoice will automatically be paid via GoCardless.


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