Slack
  • 20 Apr 2022
  • 1 Minute to read

Slack


Article summary

What is Slack?

Slack is a messaging app for businesses. Our integration lets you do the following:

  • Push Events and Articles Notifications to Slack
  • Send Invoice Notifications through Slack
  • Send Messages to Customers through Slack
  • Send Admin Notifications through Slack

How the Slack Integration Works

The Slack integration works by installing a private app in your Slack account and then enabling the integrations on the Admin Panel.

You must manually invite all the relevant admins and customers to your Slack workspace using the same email address they have on record in Nexudus.

Nexudus currently cannot automatically sync users from Nexudus to Slack.

Pushing Events and Article Notifications

Once the integration is enabled, you can push a notification by clicking the ellipsis icon next to any event or blog article you want to share in Slack.

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The notifications are pushed to the Slack channel you defined as the Public announcement channel on the Admin Panel. The notification includes a link to the event or article page on your Members Portal.

Pushing Customer Messages

Once the integration is enabled, customers will receive private messages in Slack whenever you send them from the Admin Panel to their inbox and in Slack automatically.

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Automated Invoice Notifications for Customers

Once the integration is enabled, customers will receive a private notification in Slack every time they receive an invoice notification via email.

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Automated Admin Notifications

Once the integration is enabled, admins will receive a private notification in Slack every time Nexudus sends them an admin notification via email based on their notification preferences.

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For more information, check out Managing Admin Notifications.


FAQ

Are notifications and messages still sent to customers and admins via email?

Yes, customers and admins will receive notifications through Slack on top of the corresponding email notifications they usually get from from your space.

Can I send other notifications such as reminders through this integration?

No, you can only push events and article notification to customers in Slack. Admins automatically receive Slack notifications based on their notification preferences in Nexudus.

Are my customers automatically added to my Slack workspace?

No, you'll need to manually invite all your customers and admins in Nexudus to the relevant workspace in Slack.


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