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Translating FAQ Articles

  • Added Jul 20, 2026
  • 1 minutes read
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You can add translations of your FAQ Articles in a few clicks on the Admin Panel.

Once you've added a translation, customers using the Members Portal in that language will automatically see the translation instead of the original. If you don't have a translation in the customer's language, they'll still see the article in the default language.

Let's say your space's default language is English, and you add a translation in French. Customers using the French version of the Members Portal will see the French translation. Customers using the Members Portal in any other language will see the default English version.

Using the AI Agent on your Members Portal?

The AI Agent always answers using the FAQ content in your space's default language, even if customers use your Members Portal in another language.

Let's say your default language is Spanish, with English and French translations available. Customers can ask the AI Agent questions in any language, but its answers are always sourced from your FAQs in Spanish.

The following languages are supported on the Members Portal by default:

  • English
  • Spanish
  • Polish (only available in version 5 and above)
  • Portuguese
  • French
  • German
  • Italian

If you'd like to add a translation in a language that isn't supported, you'll need to add the language before translating FAQ articles.

You can't use translation tokens for FAQ articles.

You'll need to manually add the translations for each FAQ article you'd like to offer in additional languages.

TranslatingFAQArticles.gif

  1. Log in to dashboard.nexudus.com if you aren't already.

  2. Go to Community > FAQ.
  3. Click on the FAQ article you'd like to translate.
  4. Click on the drop-down menu next to your original Title and select the language you'd like to add a translation for.
Make sure to select the language before editing the title.
Can't see the language you want to add?

You'll need to create the language in Nexudus before translating your FAQ articles.

  1. Add your translation for the Title.
  2. Add your translation for the Summary.
  3. Add your translation for the Article contents.

  4. Click the Save Changes button.

All set! You can repeat as necessary if you'd like to add translations for additional languages.

If you need to edit your FAQ article later, make sure you select the right language before making edits.

For example, if your default language is English, make sure you select Default language and not English.