Booking Support Calls

Updated
  • Updated on Apr 16, 2025
  • Published on Nov 23, 2021
  • 1 minute(s) read

You can book calls with one of our support specialists from the Admin Panel.

All new Nexudus customers get 2 Support calls as part of their onboarding.

These calls are included in the onboarding and free of charge.

Support calls cost €/$/£175 per call.

If you signed up to our AMA package, you can book up to 4 free calls per calendar month. Any additional calls are also charged €/$/£175 per call.

Booking_Training_Call1

  1. Log in to dashboard.nexudus.com if you aren't already.

  2. Click on the lifesaver/buoy icon in the top right corner of the page.

  3. Click on One-to-one training.

  4. Select Online training.

You can also pick Formacion Online if you'd like to have a training call in Spanish or Treino Online if you'd like to have a training call in Portuguese.

  1. Select a date and time on the calendar, making sure the selected time zone matches your current time.

  2. Click Confirm.

  3. Click Add guest if you want other members of staff to join the training call.

Avoid inviting more than 5 guests per call to ensure everyone can make the most of the training session.
  1. Select your training type from the list, based on the topics you want to cover during the call.

For example, if you have some questions on invoices and payment gateways, you should pick Billing.

  1. Add any questions or specific topics you want to cover during the call in How can we help you to get the best out of this session?.

  2. Click Schedule Event.

You've successfully booked a Support call with one of our support specialists. The charge is automatically added to your next Nexudus invoice.