What are Support calls?
Support calls are live virtual training and troubleshooting sessions you can book with one of our support specialists.
Each call lasts up to 1 hour and is designed to let you:
- Ask all your questions about the platform
- Troubleshoot common issues live
- Learn more about specific section of the platform
Booking Support calls
You can easily book Support calls in a few clicks on the Admin Panel.
For more information, check out Booking Training Calls.
Preparing for your call
You don't need to prepare anything before your calls with our team unless you'd like us to troubleshoot a specific issue.
We always encourage you to give us as many details as possible while booking your call. This helps your support specialist understand your needs better and help you reach your goals on the day of the call.
FAQ
Can I book longer calls?
All calls are 1 hour by default. You can book more than one call to get a longer session.
Can I use the call time I didn't use at a later date?
No, Support calls are 1 hour long by default. Should the call be called short or not cover the full hour, you cannot reschedule the remaining time at a later date.