You add email accounts to each of your locations. When customers email one of the connected accounts, their message is autoamtically added to the relevant customer account in {{variable.Nexudus}}.‌

To connect an email account you need to add the settings for incoming (used to receive emails) and outgoing (used to send emails) servers. We've added the server details of some of the most popular email providers at the end of this article for easy reference.

Looking to connect a Gmail or Office365/Outlook account to Nexudus?

Check out our tutorials on Adding Gmail Accounts and Adding Office365 Accounts.

Nexudus can only monitor email accounts that use the IMAP protocol.

Most email providers including Google and Outlook use this protocol.

Once you've added an email account to Nexudus, we will scan that account's inbox every 15 minutes for new messages. If any of the inbox messages includes an email address that matches a customer in your account, the message is automatically copied to the relevant customer account on the {{variable.AdminPanel}}.‌

Emails already exchanged between the connected email and customers aren't synced in Nexudus.

Adding an Email Account in Nexudus

You need the email address and password of the email account you want to add in Nexudus. You'll also need the

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Name the email account in the Account name field.
Select your Location.
Enable the Active toggle.
Enable the Send a notification when new messages arrive toggle if you want a specific email address to receive a notification whenever a message is synced. This email address can be the same as the one you're going to connect to Nexudus or a different one.
Add your email provider's Incoming server settings in the Server host, Type, Server port, and SSL details.

You can find the details for your email provider below:

iCloud
AOL (including Verizon.net)
MSN
Yahoo!

Add the email address you want to connect and its password Username and Password fields.
Select a Message deletion policy.
Add your email provider's Outgoing server settings in the Server host, Type, Server port, and SSL details.

You can find the details for your email provider below:

iCloud
AOL (including Verizon.net)
MSN
Yahoo!

Add the email address you want to connect and its password Username and Password fields.
Add a Reply-to Email.

This email can be the same as the one you want to connect to Nexudus or a different email address. The email you define in this field is the address that will receive all messages sent by customers as an answer to your messages.

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Email Provider Server Details

We've listed the email server settings for the most popular email providers. You need to add the relevant provider's details in the corresponding fields on the {{variable.AdminPanel}}.

iCloud

Incoming server settings

Server host	Type	Server port	Use SSL
imap.mail.me.com	IMAP	993	Enabled

Outgoing server settings

Server host	Server port	Use SSL
smtp.mail.me.com	587	Enabled

AOL (including Verizon.net)

Incoming server

Server host	Type	Server port	Use SSL
imap.aol.com	IMAP	993	Enabled

Outgoing server

Server host	Server port	Use SSL
smtp.aol.com	465	Enabled

MSN

Incoming server settings

Server host	Type	Server port	Use SSL
imap-mail.outlook.com	IMAP	993	Enabled

Outgoing server settings

Server host	Server port	Use SSL
smtp-mail.outlook.com	587	Enabled

Yahoo!

Incoming server settings

Server host	Type	Server port	Use SSL
imap.mail.yahoo.com	IMAP	993	Enabled

Outgoing server settings

Server host	Server port	Use SSL
smtp.mail.yahoo.com	587 or 465	Enabled