Defining Your Email Notifications Settings
  • 13 May 2022
  • 2 Minutes to read
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Defining Your Email Notifications Settings

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Email server settings are a key component of your email notitifications. They define how you appear in customer inboxes, which email address sends all your notifications and which email address receives customer replies to your notifications.

Head over to Settings > Email server on the Admin Panel and define your settings as detailed below.

Sender Information

This section lets you define how you are named in customer inboxes and which email address should receive replies sent by customers through your notifications.


From name

This is the name your customers see in their inbox when they receive an email notification from your space.


You can edit this name at any point, but it won't affect notifcations already sent to customers.

Reply-to address

The email address you add to this field automatically receives all replies customers send directly through your notifications.

For example, if a customer receives a new invoice notification via email and try to reply to the notification, the email address you've added in this section will receive their reply.

The Reply-to email is separate from the sender email.

If you'd like to change the email address that sends all customer notifications on your behalf, scroll down to Advanced Settings.

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You can add multiple email addresses in this section if you want specific people to receive a copy of all email notifications sent to customers.

Make sure you separate each email with a semicolon.

Advanced Settings

All email notifications your customers receive from your space are sent using by default.


If you are ok with this sender email address, you're all set! You can edit your notifications templates or move to other tasks.

You can also easily change this default sender address on the Admin Panel if you prefer to use your own.

For example, you want all notifications customers receive to be sent from or

All you need to set it up is:

  • The address and password of the email you want to use
  • Your email provider (Gmail, Outlook, etc.)

  1. If the navigation menu isn't visible, click the menu icon in the top left corner of the page.

  2. Disable the Use Nexudus servers to deliver email toggle.

  3. Add your email provider's Email server host details.

Office 365, Outlook, Hotmail,

  1. Add your email provider's Email server port details.

Gmail, Office 365, Outlook, Hotmail,, iCloud, Yahoo

  1. Enable the Connect using SSL toggle.

  2. Add the address of the email account you wan to connect in the SMTP username field.

  3. Add the password of the email account you wan to connect in the SMTP password field.

  4. Click Save settings.

All set! All new notifications will now be sent through the email account you've just connected. Any notification already sent to customers remains unchanged.

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