Customers can easily access FAQ articles from the Help & support section of the Members Portal.
Log in to the Members Portal if you haven't already.
- Open the drop-down menu next to your icon.
- Click Help & support.
- Click FAQs.
- Under Filter by category, select the category that best fits your question.
You can add FAQ categories from the Admin Panel.
- Click Read more next to the relevant article.
- Click Close when you've found the information you need.
All set! If customers need more information after consulting the FAQs, they can submit a help desk request.