Reminders

What are Reminders?

Reminders let you automatically send messages to users when a certain events, also known as triggers, happen in Nexudus. Reminders can help you streamline your operations and communicate more effectively with your users.

For example, sending a message to users on their birthday or right after a meeting room booking.

Reminder Common Scenarios

• Wish a happy birthday to users.
• Let users know if you stay open or closed during the holidays.
• Remind users that they have a delivery waiting for them after a week.
• Share some onboarding material with users a few days after they join the space.
• Nofify an admin that a user is leaving in 30 days so they can prepare their offboarding.

Reminders Structure

All reminders have three main components:

A Reminder Message

This is simply the canned message that you want to include in the email reminder that your users will receive.
The canned message you select is simply a message macro. The message macro acts as templates that you can customize with message tokens such as the user's name or certain details they have on record.

A Trigger

The trigger is an event in Nexudus that trigger the reminder to be sent to your users. Reminders have a set list of triggers you can choose from.

The triggers currently available are:

• At a fixed date
• On the day of the user birthday
• After a booking ends
• A number of days after the user accessed (via web or check-in)
• The first time someone checks in
• When someone submits a registration form
• When user has booked more than 10 bookings in the last 6 months but none in the last month
• When user books regularly (more than 4 bookings in the last 4 weeks, at least one in the last 7 days)
• When a regular booker stops booking (more than 10 bookings but none in the last 6 months)
• When a user booked once but not again in the last month
• Days before user-group subscription starts
• A number of days after a delivery was received, but not collected
• A number of days after the first user-group susbcription starts

A User Subset

The user subset is simply the group of users you want to have receive the reminder.
Reminders can be sent to:

• All users with an active subscription
• All users with no active subscription
• All users
• All users within a specific user group
• A single user

You can also choose to send reminders to a specific email address.