• 27 Apr 2023
  • 2 Minutes to read


Article summary

What are Reminders?

Reminders let you automatically send messages to users when a certain events, also known as triggers, happen in Nexudus. Reminders can help you streamline your operations and communicate more effectively with your users.

For example, sending a message to users on their birthday or right after a meeting room booking.

Reminders are location-specific.

If you want to use the same reminders across all locations in your network, you must set them up in each location.

Reminder Common Scenarios

  • Wish a happy birthday to users.
  • Let users know if you stay open or closed during the holidays.
  • Remind users that they have a delivery waiting for them after a week.
  • Share some onboarding material with users a few days after they join the space.
  • Nofify an admin that a user is leaving in 30 days so they can prepare their offboarding.

Reminders Structure

All reminders have three main components:

A Reminder Message

This is simply the canned message that you want to include in the email reminder that your users will receive.
The canned message you select is simply a message macro. The message macro acts as templates that you can customize with message tokens such as the user's name or certain details they have on record.

A Trigger

The trigger is an event in Nexudus that trigger the reminder to be sent to your users. Reminders have a set list of triggers you can choose from.

The triggers currently available are:

  • At a fixed date
  • On the day of the user birthday
  • After a booking ends
  • A number of days after the user accessed (via web or check-in)
  • The first time someone checks in
  • When someone submits a registration form
  • When user has booked more than 10 bookings in the last 6 months but none in the last month
  • When user books regularly (more than 4 bookings in the last 4 weeks, at least one in the last 7 days)
  • When a regular booker stops booking (more than 10 bookings but none in the last 6 months)
  • When a user booked once but not again in the last month
  • Days before user-group subscription starts
  • A number of days after a delivery was received, but not collected
  • A number of days after the first user-group susbcription starts

A User Subset

The user subset is simply the group of users you want to have receive the reminder.
Reminders can be sent to:

  • All users with an active subscription
  • All users with no active subscription
  • All users
  • All users within a specific user group
  • A single user

You can also choose to send reminders to a specific email address.

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