Setting up a Custom User Portal Subdomain

What You Need to Set up Your Own Subdomain

All you need is access to your main domain's DNS and a valid subdomain.

Subdomain Setup Process

Using your own subdomain is a four-step process:

1. Requesting Your SSL Certificate via Nexudus Support

2. Adding CNAME Records to Your Domain's DNS

3. Requesting Your SSL Certificate Activation via Nexudus Support

4. Adding Your Subdomain in Nexudus

Step 1. Requesting Your SSL Certificate via Nexudus Support

The first step of the process is getting in touch with Nexudus support at support@nexudus.com and request an SSL certificate for your subdomain.

Our team will get back to you as soon as possible and share a CNAME record with you once the SSL certificate is generated.

You need this CNAME record before moving to the next step of the process.

Step 2. Adding a CNAME Record to Your Domain's DNS

The second step of the process is to add the CNAME record Nexudus shared with you to your domain's DNS. Your domain's DNS is accessible from your domain host platform. Your domain host is typically the provider that registered your domain.

Adding the relevant CNAME record to your DNS is a fairly similar process across the different domain hosting platforms. The instructions below offer some general guidance, but the exact steps may differ based on your domain host.

1. Log in to your domain host account.

2. Find your domain's DNS.

Your domain's DNS can usually be found via the Settings page or the DNS Management page on the domain host's platform.

3. Add a record to your DNS and select CNAME as the record Type.

4. Copy and paste the CNAME name and value provided by Nexudus in the corresponding Name and Value fields.

5. Add a second CNAME record with @ in the Name field and spaces.nexudus.com in the Value field.

6. Save your records.

Step 3. Requesting Your SSL Certificate Activation via Nexudus Support

The third step of the process is getting in touch with Nexudus support at support@nexudus.com and request the activation of the SSL certificate generated for your subdomain.

Our team will get back to you as soon as possible and once we confirm the activation of your SSL certificate, you can move to the last step of the process.

Step 4. Adding Your Subdomain in Nexudus

The last step of the setup is creating a subdomain record on the Admin Panel.

1. Log in to dashboard.nexudus.com if you aren't already.

2. Click Settings > Website > Domain. 

3. Click Add domain.

4. Name your domain record.

5. Add your subdomain in the Domain field.

6. Enable the This domain is active toggle.

7. Click the Save Changes button.

Your record should look similar to the ones below, with your own subdomain details.

All set! Your subdomain is fully set up.