You can start conversations to share information with your customers or spark community interest around any topic of your choice. You also have the option to delete some conversations if they go against your community guidelines.
For more information, check out Adding Customer Profiles to Admins.
Adding Conversations to Discussion Boards
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Log in to dashboard.nexudus.com if you aren't already.
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Click Community > Discussion board.
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Click Post message.
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Add a Topic.
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Add your Message.
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Select a Group.
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Add Tags to make it easier for customers to find your message.
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Click on Select file and select an image if you want to include a Picture.
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Enable the This message is private... toggle if you only want to share your message with users you mentioned.
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Enable the Instant delivery toggle if you want customers to receive the notification as soon as you post the message.
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Click the Save Changes button.
Deleting a Conversation from the Discussion Boards
You cannot recover deleted records in Nexudus.
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Log in to dashboard.nexudus.com if you aren't already.
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Click Community > Discussion board.
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Tick the checkbox next to every record you want to delete.
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Click on the Bulk actions button and Delete xx record(s) in the Bulk actions menu.
📢 A new pop-up appears, prompting you to type out DELETE to confirm your action.
Don't forget to use ALL CAPS.The field is case-sensitive and typing it any other way will prevent you from deleting the records.
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Click Yes to confirm your action.