Refunding Invoices
  • 08 Mar 2024
  • 3 Minutes to read

Refunding Invoices


Article Summary

You can fully or partially refund any paid invoice in a few clicks on the Admin Panel.

All refunds generate a credit note.

The credit notes issued after refunds are not credits that customers can use in any way. They are just designed to balance the customers's ledger.

The way you refund invoices depends on the payment method the customer used to pay.

Payment gateways
If customers pay their invoices using a payment gateway, they're automatically refunded through the payment gateway.

For example, a customer who paid their invoice using Stripe Payment Intents will automatically receive the refund from Stripe Payment Intents when you trigger the refund in Nexudus.

Manual payment methods
If customers pay their invoice using any other payment method, you'll need to select the corresponding manual payment method to trigger the refund in Nexudus and then send the refund through the payment provider used to pay the initial invoice.

For example, a customer who paid their invoice using Forte ACH won't automatically receive their refund from Forte ACH when you trigger the refund in Nexudus. You will need to manually send them a payment for the value of the refund through Forte ACH.


Full refunds

You can refund any paid invoice in full in a few clicks on the Admin Panel.

Customers can only be refunded using the same payment method they used to pay for the invoice.

If they paid through a payment gateway, refunding them in Nexudus will also automatically trigger the refund via the gateway.

If they paid using any other payment method, such as direct debit, refunding them in Nexudus won't trigger a refund via the payment provider. This means that you'll also need to manually issue the actual refund through your account with that provider.

For example, to fully refund an invoice paid via GoCardless, you'll need to refund the invoice on the Admin Panel and then manually send the refund through your GoCardless account.

Want to refund specific items?

  1. Log in to dashboard.nexudus.com if you aren't already.

  2. Click Finance > Invoices.

  3. Click on the three dots icon next to the invoice you want to refund.

  4. Select the Refund option in the pop-up menu.

  5. Select the Payment method for the refund.

If you want to issue a refund via a payment gateway, the payment method you pick must match the gateway used to pay for the invoice.

  1. Click Yes, do it to confirm.


You've successfully refunded the selected invoice in Nexudus. We automatically issue a credit note that covers the invoice to balance the customer's ledger. This credit note is not an actual credit that customers can use, as it just helps balance the ledger.

If the selected payment method isn't a payment gateway, you still need to manually issue the refund through the selected method outside of Nexudus.


Partial Refunds

You can also partially refund any paid invoices by refunding one or more items, also known as invoice lines

Customers can only be refunded using the same payment method they used to pay for the invoice.

If they paid through a payment gateway, refunding them in Nexudus will also automatically trigger the refund via the gateway.

If they paid using any other payment method, such as direct debit, refunding them in Nexudus won't trigger a refund via the payment provider. This means that you'll also need to manually issue the actual refund through your account with that provider.

For example, to fully refund an invoice paid via GoCardless, you'll need to refund the invoice on the Admin Panel and then manually send the refund through your GoCardless account.

You cannot partially refund invoice lines

  1. Log in to dashboard.nexudus.com if you aren't already.

  2. Click Finance > Invoices.

  3. Click on the invoice you want to refund.

  4. Tick the checkbox next to every invoice line you'd like to refund.

  5. Select Refund line in the Bulk Actions menu.

  6. Select the Payment method for the refund.

If you want to issue a refund via a payment gateway, the payment method you pick must match the gateway used to pay for the invoice.

  1. Click Yes, do it to confirm.


You've successfully issued a partial refund for the invoice. Repeat the process for every invoice line you want to refund. The refund value appears under each refunded item's Sub total.

If the selected payment method isn't a payment gateway, you still need to manually issue the refund through the selected method outside of Nexudus.

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