Setting up NexIO
  • 13 Feb 2024
  • 1 Minute to read

Setting up NexIO

Article Summary

You need to set up NexIO before you can use it in your space. The setup only takes a few minutes and only needs to be done once.

What You Need to Set up NexIO

Tablet Requirements

You need at least one tablet meeting the requirements detailed below to use NexIO. You can choose to set up several tablets with NexIO if you want to allow check-in/out in multiple areas of your space.


7 inches

9 to 12 inches

Tablets must be able to connect to Wi-Fi.
Tablets must support Bluetooth 4.0 (also known as BLE) or above.
Version 12.4 or later

Version 9 or up
This app doesn't work on Amazon Fire tablets or any tablet that doesn't have access to either the App Store or Google Play. 

An admin account dedicated to NexIO

We recommend you create an admin account for NexIO. We recommend a dedicated admin account for the app because your displays are automatically disconnected every time the admin account used to set up the app requests a password reset.

Having a dedicated admin account helps keep your tablets up and running and helps you avoid repeating the setup process.

You can create a full unrestricted admin or a restricted user with a role that includes the following permissions:

  • AccessToken - All
  • Business- List, Read
  • Checkin - All
  • Coworker - List, Read
  • RefreshToken- All
  • Resource - All
  • User - List, Read, Create

For more information, check out User Roles for Apps.

Disabling Auto-lock on Your Tablet

You need to disable the auto-lock on your tablet to ensure its screen doesn't automatically shut off after a given number of minutes without activity.


  1. Open the tablet's Settings.
  2. Tap Display & Brightness.
  3. Tap Auto-Lock.
  4. Select Never.


  1. Open the iPad's Settings.
  2. Tap Display & Brightness.
  3. Tap Auto-Lock.
  4. Select Never.

Setting Up NexIO

  1. Download NexIO on your iOS or Android tablet .

  2. Open the app.

  3. Log in to your account using full admin credentials.

  4. Select your location.

  5. Tap Allow or OK to authorize NexIO to detect nearby devices.

  6. Tap Allow or OK to let NexIO access your tablet's camera for QR codes scanning.

  7. Tap Allow or OK to let NexIO use Bluetooth to let customers use the Passport app to check in and out.

All set! You're ready to use NexIO.

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