Surveys
  • 19 Jul 2021
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Surveys

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What Are Surveys?

Surveys collect and aggregate customer responses to a set of questions you define. Customer answers to your surveys can help you gather insight and develop business strategies accordingly.

For example, you can send a survey to members every three months to make sure they are satisfied and identify areas of improvement in your space.

How Surveys Work

You first need to create a survey structure. Once you've created your survey structure, you can add your questions that can be qualitative or quantitative. Surveys can then be sent straight away or automated and sent on a regular basis. You can send your surveys to all customers, all members, all members signed up to specific plans or all contacts.


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