You can cancel any event from the Community section of the Admin Panel.
If you want to refund customers to their original method of payment, you'll need to cancel the tickets before cancelling the event.
Just need to reschedule? Consider editing your event instead.
Cancelling an event also removes it from the Members Portal and Passport app.
You can cancel events individually or in bulk.
Cancelling events individually
You can cancel an event in just a few clicks from the Admin Panel.
For example, you need to cancel your outdoor networking event due to bad weather.
Log in to dashboard.nexudus.com if you aren't already.
- Go to Community > Events list.
- Click on the event you'd like to cancel.
- Click More actions.
- Select Cancel event.
Click Yes, do it to confirm.
All set! Your event is now cancelled.
Event attendees will be removed from the event and receive an email notification about the cancellation.
They'll automatically receive a credit for the amount of their ticket, which will be used to discount their next invoice.
The event remains visible on the Admin Panel, and you can edit or republish it at any time.
Cancelling events in bulk
You can cancel multiple events at once in just a few clicks from the Admin Panel.
For example, your space has to unexpectedly close for renovations over the next few weeks.
Log in to dashboard.nexudus.com if you aren't already.
- Go to Community > Events list.
- Click on the event you'd like to cancel.
- Click More actions.
- Select Cancel event.
Click Yes, do it to confirm.
All set! Your event is now cancelled.
Event attendees will be removed from the event and receive an email notification about the cancellation.
They'll automatically receive a credit for the amount of their ticket, which will be used to discount their next invoice.
The event remains visible on the Admin Panel, and you can edit or republish it at any time.