Support Tiers FAQ

Does Support Plus include training calls?

No, Support Plus currently doesn't include any training calls.

You can book individual training calls for €/$/£175 per training call or sign up to our AMA package to get 4 training calls per calendar month for €/$/£300.

How can I know which support tier I'm currently on?

You can find your support tier by clicking Settings > Your Nexudus Subscription on the Admin Panel. Each of your locations has its own support tier.

Does Support Plus cover multiple locations?

No, but you can upgrade multiple locations to Support Plus. Each location upgraded to Support Plus is charged individually.

Can I change my support tier from the Admin Panel?

No, you need to contact support to change your support tier. The Support tier drop-down list you can find under the General Settings page of the Admin Panel can help you check the features available in each tier.

How can I upgrade to Support Plus?

All you need to do is contact support and let them know when you'd like to upgrade to the Support Plus tier. Our support team will set up the upgrade in your account and introduce you to your dedicated support agent shortly.

Can I go back to standard support after upgrading to Support Plus?

Yes, contact support and let them know you'd like to switch back to standard support and when. We'll get back to you to confirm your request and confirm when your Support Plus subscription is ending.