Support Tiers FAQ

Do support tiers include training calls?

No, support tiers currently don't include any training calls.

You can book individual training calls for €/$/£175 per training call or sign up to our AMA package to get 4 training calls every month for €/$/£300.

How can I know which support tier I have?

You can find out which support tier you currently have by clicking Settings > Your Nexudus Subscription on the Admin Panel

Support tiers are individually defined in each of your locations.

Can I change my support tier from the Admin Panel?

No, you need to contact support to switch support tiers.

The Support tier drop-down list you can find under the General Settings page of the Admin Panel can help you check the features available in each support tier.

How do I upgrade to the Plus tier?

All you need to do is contact support and let them know when you'd like to upgrade to the Plus tier. Our support team will set up the upgrade in your account accordingly and introduce you to your dedicated support agent.

Can I go back to the Standard tier after upgarding to the Plus tier?

Yes, just contact support and let them know when you'd like to switch back to the Standard tier. We'll get back to you to confirm your request and let you know when your Plus tier membership is ending.

What is the Enterprise tier?

The Enterprise tier is a premium support tier that we will release in the coming months. It will include all the perks of the Plus tier with some additional features such as:

• Full access to a wide array of self-learning training courses
• Review sessions with one of our support managers every three months