Managing Help-desk Requests

You can access the Help-desk directly from the navigation menu or by clicking Operations > Help-desk messages on theAdmin Panel.

All Open help-desk messages are displayed by default. You can filter help-desk messages using the segments icon to view closed equests, critical requests or all the requests in the location.

Replying to a Help-desk Message

1. Log in to dashboard.nexudus.com if you aren't already.

2. Click Help-desk in the navigation menu.

3. Click on the message that you want to reply to.

4. Add your reply in the text field next to your name.

5. Click Reply to user or press Ctrl + Enter on your keyboard.

Your message now appears in the thread. You can close the request straight away by enabling the This help request is resolved toggle and clicking Save Changes.

Closing a Help-desk Request

Once your help-desk request is solved, you can close it in a few clicks.

1. Log in to dashboard.nexudus.com if you aren't already.

2. Click Help-desk in the navigation menu.

3. Click on the relevant help-desk request.

4. Enable the This help request is resolved toggle.

5. Click the Save Changes button.

Deleting a Help-desk Request

You also have the option to delete any open or closed help-desk request.

1. Log in to dashboard.nexudus.com if you aren't already.

2. Click Help-desk in the navigation menu.

3. Tick the checkbox next to every record you want to delete.

4. Click Delete xx record(s) in the Bulk actions menu.

5. Click Yes, do it to confirm.