Cancelling Invoices
  • 23 Feb 2022
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Cancelling Invoices

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You can cancel any of your invoices on the Admin Panel. Cancelling invoices will always generate a negative credit note to balance the customer's ledger.


Cancelling Unpaid Invoices

  1. If the navigation menu isn't visible, click the menu icon in the top left corner of the page.

  2. Click Finance > Invoices.

  3. Click the three dots icon next to the invoice you want to cancel.

  4. Click on Cancel.

Invoices_CancelHighlight.png

  1. Click Yes, do it to confirm.

The invoice cancellation automatically raises a negative credit note to balance out the customer's ledger. The negative credit note will drop your customer's ledger back to 0, meaning you are even.


Cancelling Paid Invoices

Cancelling paid invoices gives your customers a ledger credit that will cover their next invoices until the paid value is fully used.

Cancelling paid invoices will never issue any customer refund.

It will always generate a credit note that Nexudus will use to fully or partially cover the customer's next invoice.

  1. If the navigation menu isn't visible, click the menu icon in the top left corner of the page.

  2. Click Finance > Invoices.

  3. Click the three dots icon next to the invoice you want to cancel.

  4. Click on Cancel.

Invoices_CancelHighlight.png

  1. Click Yes, do it to confirm.

The invoice cancellation automatically raises a negative credit note. The negative credit note will drop your customer's ledger below 0, meaning that your space owes them that negative amount. Nexudus will automatically use this negative ledger credit to fully or partially cover their next invoice.


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