- 08 Mar 2023
- 1 Minute to read
Canceling Invoices
- Updated on 08 Mar 2023
- 1 Minute to read
You can cancel any of your invoices on the Admin Panel. Canceling invoices always generates a negative credit note to balance the customer's ledger.
The cancelation process depends on whether the invoice is already paid or unpaid/due at the time you cancel it.
Cancel unpaid or due invoices
Canceling an unpaid or due invoice automatically generates a credit note for the customer for a value
Check out our article on Ledgers.
Log in to the Admin Panel if you aren't already.
Click Finance > Invoices.
Click the three dots icon next to the invoice you want to cancel.
Click on Cancel.
Click Yes, do it to confirm.
The invoice cancelation automatically raises a negative credit note to balance out the customer's ledger. The negative credit note will drop your customer's ledger back to 0, meaning you are even.
Cancel paid invoices
Canceling paid invoices gives your customers a credit worth the amount that they initally paid for the invoice. Nexudus uses this credit to partially or fully cover the customer's following invoices until the credit is fully used.
If you'd like to create a full or partial refund, check out Refunding Invoices.
Log in to the Admin Panel if you aren't already.
Click Finance > Invoices.
Click the three dots icon next to the invoice you want to cancel.
Click on Cancel.
Click Yes, do it to confirm.
The invoice cancelation automatically raises a negative credit note. The negative credit note brings your customer's ledger below 0 if they don't have any outstanding debt, meaning that your space owes them that negative amount. Nexudus automatically uses this negative ledger credit to fully or partially cover their next invoice.
You can still easily refund the canceled invoice by adding a payment for the amount you're trying to refund. Just open the cancelled invoice and click on Add payment.
Select a Payment method for the refund and click Save Changes.