Canceling Invoices

You can cancel any of your invoices on the Admin Panel. Canceling invoices always generates a negative credit note to balance the customer's ledger.

The cancelation process depends on whether the invoice is already paid or unpaid/due at the time you cancel it.

Cancel unpaid or due invoices

Canceling an unpaid or due invoice automatically generates a credit note for the customer for the value.

1. Log in to dashboard.nexudus.com if you aren't already.

2. Click Finance > Invoices.
3. Click on the quick-action icon next to the invoice you want to cancel.
4. Click on Cancel.

5. Click Yes, do it to confirm.

The invoice cancelation automatically raises a negative credit note to balance out the customer's ledger. The negative credit note will drop your customer's ledger back to 0, meaning you are even.

Cancel paid invoices

Canceling paid invoices gives your customers a credit worth the amount that they initially paid for the invoice. Nexudus uses this credit to partially or fully cover the customer's following invoices until the credit is fully used.

1. Log in to dashboard.nexudus.com if you aren't already.

2. Click Finance > Invoices.
3. Click on the quick-action icon next to the invoice you want to cancel.
4. Click on Cancel.

5. Click Yes, do it to confirm.

The invoice cancelation automatically raises a negative credit note. The negative credit note brings your customer's ledger below 0 if they don't have any outstanding debt, meaning that your space owes them that negative amount. Nexudus automatically uses this negative ledger credit to fully or partially cover their next invoice.

While we issue what is commonly known as a credit note, no actual credit is issued to the customer. The negative credit note issued is designed to write off the initial transaction created in their ledger when you issued the invoice.