Login
    Contents x
    Managing Conversation Messages
    • 01 Feb 2022
    • 1 Minute to read
    • Dark
      Light
    Contents

    Managing Conversation Messages

    • Updated on 01 Feb 2022
    • 1 Minute to read
    • Dark
      Light
    Article summary

    As an admin, you can add messages to conversations and delete any existing message in a conversation on the Community board page.

    You can add messages to help customers or share important information. You also have the option to delete messages if they go against your community guidelines.

    Admins also need a customer account in order to add messages to discussion boards.

    Adding Messages to Conversations

    1. Log in to dashboard.nexudus.com if you aren't already.

    2. Click Community > Discussion board.

    3. Click on the relevant conversation.

    4. Add your message in the empty text field.

    5. Click Reply.

    Deleting Messages from the Conversations

    You cannot recover deleted records in Nexudus.

    1. Log in to dashboard.nexudus.com if you aren't already.

    2. Click Community > Discussion board.

    3. Tick the checkbox next to every record you want to delete.

    4. Click Delete xx record(s) in the Bulk actions menu.

    5. Click Yes, do it to confirm.

    Was this article helpful?
    What's Next
    Change password!
    Changing your password will log you out immediately. Use the new password to log back in.
    Change profile
    Success!
    First name must have atleast 2 characters. Numbers and special characters are not allowed.
    Last name must have atleast 1 characters. Numbers and special characters are not allowed.
    Enter a valid email
    Enter a valid password
    Your profile has been successfully updated.
    Logout
    ESC

    Eddy AI, facilitating knowledge discovery through conversational intelligence