Managing Conversation Messages

As an admin, you can add messages to conversations and delete any existing message in a conversation on the Community board page.

You can add messages to help customers or share important information. You also have the option to delete messages if they go against your community guidelines.

Adding Messages to Conversations

1. Log in to dashboard.nexudus.com if you aren't already.

2. Click Community > Discussion board.

3. Click on the relevant conversation.

4. Add your message in the empty text field.

5. Click Reply.

Deleting Messages from the Conversations

1. Log in to dashboard.nexudus.com if you aren't already.

2. Click Community > Discussion board.

3. Tick the checkbox next to every record you want to delete.

4. Click on the Bulk actions button and Delete xx record(s) in the Bulk actions menu.

   📢 A new pop-up appears, prompting you to type out DELETE to confirm your action.

   Don't forget to use ALL CAPS.

   The field is case-sensitive and typing it any other way will prevent you from deleting the records.

5. Click Yes, do it to confirm.