- 27 Jan 2022
- 2 Minutes to read
Planning your Nexudus setup
- Updated on 27 Jan 2022
- 2 Minutes to read
Once you sign up to Nexudus, our Sales and Support team be in touch to get a good understanding of your requirements and help you set up your account to answer your space's needs.
This guide is meant to help you understand basic concepts in Nexdus and point you to the information you need to make changes to your account.
Basic Nexudus Concepts
Basic concepts will work the same whether you have one or multiple location. Your account will have each of your locations set up within it, grouped into one or more networks which makes it easy to set policies for multiple spaces at once.
Members and contacts
Members and contacts are types of customer: members have signed up to a plan via a contract, while contacts are customers who have not (or whose contracts have lapsed or have been cancelled).
Nexudus offers you a variety of options for managing customer check-ins, including a manual process, Wi-Fi, access control and Pay-As-You-Go passes. A customer checks in to indicate they are at one of your locations and they check out when they leave.
A plan is a package of benefits offered to customers, such as a level of access to your space, with an associated price. Plans in Nexudus are very flexible, both in terms of what you can offer customers and how you can charge for them. When someone signs a contract for a plan, they become a member.
A customer is given a contract in Nexudus in order to sign up for one of your plans. Nexudus helps you manage your contracts and get your members signed up using digital signatures. A member, by definition, is a customer with, at least, one active contract. Contracts are always for one of your plans.
Passes allow you to control who can check-in. In most cases, for a customer to be able to check-in, they must have an unused pass, unless you use Pay As You Passes, in which case a pass is automatically sold to a member when they check-in.
Nexudus offers a flexible set of options for invoicing customers, including automatic monthly billing and ad-hoc immediate invoicing. Invoices are needed in order to collect payments.
Website and portal
Nexudus comes with a fully-featured website, giving you a platform to publicise your space and build a community. You can either use this website as your main website or, if you already have one, use it as your members portal. Your customers can use this member's portal to make payments, bookings, manage their account, find out about other members, and many other things.
In the settings module, you can configure how each of your locations operates.
Every location is different, and we can't cover every possibility in this section. If some of the special conditions of your space are not covered here, they are probably explained elsewhere in this knowledge base. Simply use the search bar at the top of the page to find the information you need. If you require further assistance, contact us at email@example.com. If you don't have a Nexudus account yet, sign up today via our contact form.