Customers can easily find help and support on the Passport app.
You can offer support to your customers through three features:
- The AI Agent
- FAQ Articles
- Help Desk
The AI Agent
Customers can ask the AI Agent for help with general questions on the Passport app. The AI Agent answers customer questions based off your published FAQ Articles.
For example, customers want to know your opening hours or whether your space is dog friendly.
Customers simply need to tap More > Ask me from the navigation bar to start chatting with the AI Agent.
For more information check out Asking the AI Agent and AI-Assisted Bookings.
FAQ Articles
Customers can check your FAQ Articles to find answers to their general questions.
For example, you can publish FAQ articles outlining your visitor policy.
Customers can access FAQ articles by tapping More > Help > FAQ from the navigation bar.
Check out FAQ Articles.
Help Desk
Customers can open a help desk request to contact you directly with their questions and concerns.
For example, a customer is having trouble connecting to the WiFi.
Customers can access the help desk by tapping More > Help > Help Desk from the navigation bar. They can submit help desk requests and manage their open queries.
Check out Help Desk.