Cancelling Invoices
  • 22 Aug 2022
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Cancelling Invoices

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You can cancel any of your invoices on the Admin Panel. Cancelling invoices will always generate a negative credit note to balance the customer's ledger.


Cancelling Unpaid Invoices

  1. If the navigation menu isn't visible, click the menu icon in the top left corner of the page.

  2. Click Finance > Invoices.

  3. Click the three dots icon next to the invoice you want to cancel.

  4. Click on Cancel.

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  1. Click Yes, do it to confirm.

The invoice cancellation automatically raises a negative credit note to balance out the customer's ledger. The negative credit note will drop your customer's ledger back to 0, meaning you are even.


Cancelling Paid Invoices

Cancelling paid invoices gives your customers a credit worth the amount that they initally paid for the invoice. Nexudus uses this credit to partially or fully cover the customer's following invoices until the credit is fully used.

Cancelling paid invoices never issues any refund.

If you'd like to create a full or partial refund, check out Refunding Invoices.

  1. If the navigation menu isn't visible, click the menu icon in the top left corner of the page.

  2. Click Finance > Invoices.

  3. Click the three dots icon next to the invoice you want to cancel.

  4. Click on Cancel.

Invoices_CancelHighlight.png

  1. Click Yes, do it to confirm.

The invoice cancellation automatically raises a negative credit note. The negative credit note brings your customer's ledger below 0 if they don't have any outstanding debt, meaning that your space owes them that negative amount. Nexudus automatically uses this negative ledger credit to fully or partially cover their next invoice.

Cancelled an invoice when you meant to refund it?

You can still easily refund the cancelled invoice by adding a payment for the amount you're trying to refund. Just open the cancelled invoice and click on Add payment.

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Select a Payment method for the refund and click Save Changes.

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