Products

What are Products?

Products are items you sell to customers outside of plans and contracts. This can range from food and drinks to parking access or daily passes. You can sell products on a one-off or recurring basis. You can also control where you sell each of your products: on the Members Portal for customers to purchase on their own, only on the Admin Panel so that only admins can sell them to customers, or on both sides of the platform.

Since you cannot sell benefits their own, you can add them to product to sell items such as passes or additional time and money credits.

Products can be added to a customer's account as:

• a one-off purchase
• a recurring purchase renewed every day, week, month, or year

Products differ from plans in that customers with recurring products don't have an active contract. For that reason, they are not considered members, even if they purchase a product on a regular basis.

How Products Work

Once you've determined which items you'd like to sell as products, you can add your products on the Admin Panel. The process is simple and you can control a number of settings for each product.

For more information, check out Adding Products.

Using Products to sell Benefits

You can add benefits to customers directly from the Admin Panel. These benefits aren't charged by default and customers cannot purchase them directly from the Members Portal.

Products also let you sell benefits outside of plans by including any combination of benefits such as passes or money/time credits.

For example, a 5 Day Pass product with 5 day passes or a 10h Premium Booking Credit product with 10 hours of booking credit that customers can use to book any resource in your space.