Customer Suspension

What is customer suspension?

Customer suspensions temporarily restrict the access and privileges customers have on the Admin Panel and the Members Portal.

Suspended customers are:

• No longer considered active users in Nexudus.
• No longer invoiced for their active contracts.
• Only able to use the Members Portal to pay their due invoices.

How customer suspension works

You can suspend customers manually or automatically on the Admin Panel.

Manual suspension

You can manually suspend a customer from the customer record. This is great for when you need to investigate complex or ad-hoc issues with an account.

For example, if a customer has invoicing issues, you can manually suspend their account while you investigate. The suspension will prevent further invoices until the issue is resolved.

You can manually suspend customers at any time, which offers more flexibility than automatic suspensions.

For more information, check out suspending customers.

Automatic suspension

You can also automatically suspend customers through signup settings and CRM boards when:

• A new customer joins your space
• A customer opts for a new plan
• A customer is added as an opportunity to a CRM board

For example, automatically suspend new customer accounts until all identity checks are complete to enhance the security of your signup process.

Automatic suspensions help you suspend customers when they meet certain conditions. They can help you streamline processes such as onboarding and offboarding,

For more information, check out suspending customers.