Defining Your Email Notifications Settings

Email server settings are a key component of your email notifications. They define how you appear in customer inboxes, which email address sends all your notifications and which email address receives customer replies to your notifications.

Head over to Settings > Email server on the Admin Panel and define your settings as detailed below.

Sender Information

This section lets you define how you are named in customer inboxes and which email address should receive replies sent by customers through your notifications.

From name

This is the name your customers see in their inbox when they receive an email notification from your space.

You can edit this name at any point, but it won't affect notifcations already sent to customers.

Reply-to address

The email address you add to this field automatically receives all replies customers send directly through your notifications.

For example, if a customer receives a new invoice notification via email and try to reply to the notification, the email address you've added in this section will receive their reply.

Carbon Copy

You can add multiple email addresses in this section if you want specific people to receive a copy of all email notifications sent to customers.

Advanced Settings

All email notifications your customers receive from your space are sent using no-reply@nexudus.com by default.

If you are ok with this sender email address, you're all set! You can edit your notifications templates or move to other tasks.

You can also easily change this default sender address on the Admin Panel if you prefer to use your own.

For example, you want all notifications customers receive to be sent from info@nexstudio.com or kate@outlook.com.

All you need to set it up is:

• The address and password of the email you want to use
• Your email provider (Gmail, Outlook, etc.)

1. Log in to dashboard.nexudus.com if you aren't already.

2. Click Settings > Email server. 

3. Disable the Use Nexudus servers to deliver email toggle.

4. Add your email provider's Email server host details.

5. Add your email provider's Email server port details.

6. Enable the Connect using SSL toggle.

7. Add the address of the email account you wan to connect in the SMTP username field.

8. Add the password of the email account you wan to connect in the SMTP password field.

9. Click Save settings.

All set! All new notifications will now be sent through the email account you've just connected. Any notification already sent to customers remains unchanged.