Notifications Tokens

Notifications tokens are a great way to customize automated messages you send to your customer. Each token is linked to a field available in each customer's account. You just need to add the relevant tokens in your notifications and every time Nexudus sends an email template, message macro or direct message to a customer via email, the token is automatically replaced by the value of the corresponding field in the customer's account.

For example, if you add "Hello {firstname}, " at the start of all your message macros and send them to a customer named John Doe, he'll receive a message starting with "Hello John, ". If you send your macros to another customer named Jane Meade, she'll receive a message starting with "Hello Jane, ".

{accessCardId}

Customer PIN code.

{accesscardtag}

Customer access card number. If they have more than one on record, they're all included by default.

{accesstoken}

Access token available for customers and visitors to connect to your wifi network.

{address}

Customer address.

{afterEventNotificationText}

If you've enabled the option to send a message to customers as soon as an event they've attended ends via the event's record on the Admin Panel, the customer receives the message you've defined.

{androidurl}

URL of the Passport app or its white-label equivalent on the Google Play store.

{attendeeFullName}

Name of the customer who purchased tickets for an event.

{billingadress}

Address of the customer's billing address.

{billingcityname}

City of the customer's billing address.

{billingname}

Name in the customer's billing address.

{billingpostcode}

Post code of the customer's billing address.

{billingstate}

State of the customer's billing address.

{businessavatar}

URL of your space logo.

{businesscontactphone}

Your space's phone number.

{businesscontactweb}

Your space's website.

{businessaddress}

Your space's address.

{businesscontactphone}

Your space's phone number.

{businesscontactweb}

Your space's website.

{businessid}

Your space's location number in Nexudus.

{businessname}

Your space's name.

{calendarEventName}

Name of the event the customer is attending or has already attended.

{calendarEventNotes}

Notes added to the event the customer is attending or has attended.

{calendarProductName}

Name of the event ticket purchased or requested by the customer.

{calendarProductNotes}

Notes added to the event ticket purchased by the customer.

# {calendarEventStartDate} & {calendarEventEndDate}
Start and end dates of an event the customer is attending or has already attended.

{cancellationdate}

Customer contract cancellation date if they have any scheduled plan cancellation.

{cityname}

City in the customer's billing address details.

{code}

Brivo OnAir code that customers can use to unlock Brivo doors based on their purchases.

{companyname}

Customer's company name.

{contracterms}

Terms and conditions defined in the Legal tab of the plan used to generate the customer's primary contract.

{contracterm}

Customer's current main contract. It only includes their primary contract by default.

{coworkerid}

Customer's ID in Nexudus.

{coworkerpublicurl}

URL of the customer's page in the Members Portal directory.

{coworkerurl}

URL of the customer record on the Admin Panel.

{contractnotes}

Notes included in the customer's primary contact.

{custom1 to 30}

Public customer-related custom field that you've created.

{date}

Date that defaults to the day when the notification is sent.

For example, if customers receive your notification on August 1st, the token value would be August 1st.

{deliverycreatedon}

Date when the delivery was added to Nexudus.

{deliverylocation}

Where the delivery is available, as detailed in the Delivery location field when it was added to Nexudus. This token will be blank if no delivery location is specified.

{deliverynotes}

Any notes added to the Notes field when the delivery was added to Nexudus. This token will be blank if no delivery notes are added.

{desk}

Any desk assigned to the customer either directly or via any active contract. This token will be blank if no desk is assigned to the customer receiving the message.

{due}

Amount of the invoice due for the customer.

{dueinvoicescount}

Number of due invoices in the customer's account when the notification is sent.

{dueinvoicenumbers}

Invoice reference of all the due invoices in the customer's account when the notification is sent.

{dueinvoicestotal}

Total invoice amount due in the customer's account when the notification is sent.

{earliestduedate}

Date of the latest invoice issued for the customer.

{email}

Customer's email address.

{filedescription}

Description of the file the customer receives.

{filename}

Name of the file the customer receives

{firstname}

Customer's first name.

{fromTime}

Start time of a customer booking.

{fromfullname}

Name of the user who posted a message on a discussion board.

{fullname}

Customer's first and last name.

{gocardlesssignupurl}

Link for GoCardless direct debit mandate request. This is only relevant for customers who don't have a Gocardless mandate on their account already.

{invoicenumber}

Reference number of the invoice or credit note being issued to the customer.

{invoicepaiddate}

Date when the customer paid their last invoice.

{invoicepaydate}

Latest invoice due date.

{invoicedperiod}

First day of the customer's primary contract invoice period.

{iosurl}

URL of the Passport app or its white-label equivalent on the Apple store.

{keyFobNumber}

Number stored in the key fob field of the customer's account.

{logoImage}

Your space's logo.

{nextbillingdate}

Customer's next invoice date. If the customer has multiple active contracts, it defaults to the closest invoice date when you send the notification or message.

{nextinvoicedate}

Customer's primary contact next invoice date.

{nextpriceplan} or {nexttariffname}

Name of all the plans that the customer has an active contract for at the time you send the notification.

{notes}

Public notes added to the Customer notes field of a customer booking.

{paid}

Date when the customer's invoice was paid.

{papercutusername}

Customer's email address that they should use alongside their PIN code to release print jobs if your space uses PaperCut.

{phone}

Customer's phone number.

{postcode}

Post code of the customer's address details.

{resetpasswordurl}

Link that the customer can click on to reset their password to access the Members Portal.

{resourceName}

Name of the resource booked by the customer.

{salutation}

Customer's first name by default. You can easily edit this via the Account tab of any customer record. Customers can also update this field by logging in to the Members Portal or the Passport app.

{state}

State of the customer's address details.

{tariffname}

Name of the customer's primary contact. It is always identical to the plan used to create the contract.

{tariffprice}

Price of the customer's primary contact.

{terms}

Adds your space's full general terms and conditions.

{time}

Time when the notification was sent to the customer.

{timezone}

You space's time zone.

{tomorrow}

Date that defaults to the day after the day when the notification is sent.

For example, if customers receive your notification on August 1st, the token value would be August 2nd.

{total}

Total amount of the invoice issued for the customer.

{unpaidinvoicescount}

Total number of unpaid/due invoice references in the customer's account when the notification is sent.

{unpaidinvoicenumbers}

List of all unpaid/due invoice references in the customer's account when the notification is sent.

{unpaidinvoicestotal}

Total amount of all unpaid/due invoices in the customer's account when the notification is sent.

{userid}

ID of the user in your Nexudus account.

{postcode}

Post code of the customer's address details.

{priceplan}

Price of the customer's current primary contract.

{pricewithcredits}

Price of the booking minus any credits applied to the booking.

{time}

Time when the notification is sent.

{toTime}

End time of a customer booking.

{total}

Total amount of the invoice or credit note issued for the customer.

{visitorcode}

PIN code assigned to the visitor to let them check in on their own using NexIO.

{visitorexpectedarrivaldate}

Time and date when a registered visitor is expected in the space.

{visitorfullname}

Name of the visitor.

{visitorterms}

Adds your space's full visitor terms that you can edit via Settings > Legal terms and policies > Visitor terms on the Admin Panel.

{yesterday}

Date that defaults to the day before the notification is sent.

For example, if customers receive your notification on August 1st, the token value would be July 31st.

{zoom}

Link to join the connected Zoom meeting. This token only works for events and bookings that have Zoom links enabled.