Adding a Payment Method

Updated on 28 Sep 2023
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You need to set up a direct debit mandate or add your credit card details to pay for your Nexudus subscription. You can access this section via Settings > Your Nexudus subscription > Payment details on the Admin Panel.

You must add a payment method to all your locations, including network locations.

Nexudus won't charge network locations as long as:

they have less than 5 active users

AND

you didn't enable any integrations or features that we charge at the network level, such as Explore Pro or the white-label Passport app.

We automatically suspend your account if you don't pay your invoices within 10 days.

Pay via Direct Debit

A new direct debit mandate usually takes between 4 and 10 business days to completely process.

Make sure you take this inital mandate setup delay into consideration when adding your payment method.

Log in to dashboard.nexudus.com if you aren't already.
Click Settings > Your Nexudus subscription > Payment details.
Select the Bank option.

Click Configure bank payments.

You are redirected to GoCardless to set up your direct debit mandate.

Fill out the form with your bank details and click Set up direct debit.

Review your details and click Confirm.

You are redirected to the Payment Details page in Nexudus.

All set! Your direct debit mandate was sent to your bank for approval and will be used to pay for future Nexudus invoices once your bank authorizes the mandate.

A confirmation email from GoCardless is also sent to the email address you added to the direct debit setup form.