What are FAQs?
FAQs are articles you publish on the Members Portal to answer customers' Frequently Asked Questions.
For example, "What are your opening hours?" or "Does your space have free parking?"
Publishing FAQ articles directly on your portal lets customers get their answers instantly and can reduce your help desk requests.
How do FAQs work?
You can create FAQ articles on the Admin Panel and organize them into categories to make the information easy to find.
Customers can access the information you publish in FAQs by browsing the FAQ section or by asking the AI Agent.
Enabling FAQs
The FAQ section is enabled by default, even if you haven't published any articles.
You can define which customers can access your FAQ section from Settings > Website > Access on the Admin Panel. You can restrict the FAQ section to the following customer groups:
- the public: anyone visiting your portal
- logged-in users: customers with an account
- members only: customers with an active contract in Nexudus
- contacts only: customers who don't currently have an active contract in Nexudus
Once you've enabled the FAQ section and defined your settings, customers can browse FAQs and ask the AI Agent to answer their questions.