Members Portal Version 5 FAQ

Members Portal version 5 will be released in May 4, 2026.

Yes! Upgrading your Members Portal is a manual process, so you can keep using version 4 until you're ready to migrate.

Even if you plan to continue using version 4 for the time being, we still recommend checking out our migration guide, especially if you have customizations you'll want to prepare for version 5.

There's no planned deprecation date for version 4. We'll continue to support this version and previous versions in the coming months.

However, we strongly encourage migrating to version 5 as soon as possible to take advantage of the redesign and new features.

Except for critical bugs and maintenance, no bug fixes, enhancements, or feature releases will be pushed to version 4 after May 2026.

Version 5 is a full redesign of your existing portal.

Promote your space with a fully customizable landing page and branding settings, and leverage new features like guest checkout and predicted bookings to drive more revenue to your space. The e-commerce widget lets you embed the full booking and checkout experience directly into your marketing website. And no need to worry about customizations breaking; the drag-and-drop editor makes all your customizations self-maintaining.

Upgrading to version 5 means your Members Portal will always have the newest features and enhancements.

The length of the migration process depends on if you've customized the code of your portal.

• No code customization - 1 hour

  If you haven't customized your code in any way, the migration should take about 1 hour.

• Code customization - varies; at least 5 - 10 hours depending on complexity

  If you've customized your code in any way, the migration can take at least 5 - 10 hours depending on the extent and complexity of your customizations

You can check out our migration guide to learn more.

A banner will appear on your Admin Panel when version 5 becomes available. You'll get access to a preview of your new portal and a guide to walk you through the migration process step-by-step.

If you've customized the code of your Members Portal, you'll first need to back up the customizations you've made with the web template editor, as they won't be available once you migrate. Then you'll need to set up your new customizations before migrating to version 5. The exact process will depend on the extent and complexity of your customizations.

There should be little to no downtime to the Members Portal during the migration process.

We recommend migrating outside your operating hours and outside your billing window to make sure the process goes as smoothly as possible.

Migrating outside your operating hours reduces the chance that your Members Portal will suddenly change while customers are using it.

Your billing window consists of the days you collect payment for your customers' invoices. Migrating outside this time period ensures customers won't encounter any problems making payments.

We offer plenty of resources to guide you through the process and help you manage this new version:

• Follow our detailed migration guide for step-by-step instructions on upgrading your Members Portal to Version 5.
• Check out our Knowledge Base to learn how to set up and customize the new Members Portal to fit your space's needs.

If you have any additional questions, our Support Team is always happy to help!

Yes! You can easily generate a custom guide to show your customers how they can use your new Members Portal. We just ask you a few questions about how you run your space an create custom documentation based on your answers.

We've fundamentally changed the way you can customize your Members Portal in version 5. Because customizations are now made using the built-in, drag-and-drop editor, it's not possible to carry over your version 4 customizations to version 5.

The new editor offers easier customization options and reduces the time your team needs to spend keeping your portal up-to-date. The time you'll need to spend rebuilding your customizations will be saved in the long run, since you'll no longer need to manually maintain or update code. Customizing is more user-friendly and doesn't require dev expertise.

Check out our Customization FAQ to learn more about what's possible in version 5. You can also learn more about upgrading a Members Portal with customizations in our migration guide.

Version 5 offers multiple new features designed to help your business thrive:

• New and improved ways to market your space

  Introducing a fully customizable landing page, branding settings, and a drag-and-drop editor

• Faster, better ways to boost your sales

  Introducing an e-commerce widget, guest checkout, customizable checkout forms, instant bookings, predicted bookings, and a dedicated AI agent

Version 5 also includes all the features you already know and love, helping you build community, streamline operations, and provide support to your customers.

Yes! The Members Portal remains available in six languages: English, Spanish, Portuguese, French, German, and Italian.

The Members Portal is always displayed in the user's default browser language. If their language isn't supported, it defaults to English. Customers can also manually select their language from the home page or their account settings.

Any language tokens you've customized in any language will carry over to version 5. You'll just need to customize any new tokens specific to version 5.

Yes! You can translate the Members Portal into any language you'd like to support.

If you've previously translated the Members Portal, you can reuse this translation when you migrate. You'll just need to translate any new tokens specific to version 5. We have a dedicated translation guide to walk you through the process.

We have a dedicated migration guide to support spaces with customization during the upgrade to version 5. You can also check out the customization section of our Knowledge Base to learn more about all the new ways you can customize your Members Portal in version 5.

If you still have questions after consulting these resources, our Support Team is always happy to help. However, please note that our Support Team can't implement customizations for you.

Although it's possible to self-host the Members Portal, we generally don't recommend this unless your space has a dedicated IT team capable of setting up and maintaining this customizations.

Because the Members Portal is highly customizable and included in your Nexudus subscription at no additional charge, the costs and maintenance of self-hosting usually outweigh the benefits.

If you currently self-host and would like guidance on migrating to the new portal, you can check out our migration guide and reach out to our Support Team.

In version 5, you can easily tailor the Members Portal to your space with our built-in editor tool.

With the editor, you can customize the default pages of your portal and create new pages from scratch. You can choose which components to include on each page, where they are, and what they look like. You can also use scripts and iframes to embed external content.

You can learn more about all the ways you can use the editor to customize your Members Portal on our Knowledge Base.

You don't need any coding knowledge to use the editor! Because the editor is designed to be easy for all users, you can no longer directly edit the HTML of components.

If you do have some coding experience, you can use the editor to add Bootstrap-supported CSS elements and insert a JavaScript file using scripts.

The new editor automatically maintains all the components for you, which means you don't have to worry about anything breaking when the Members Portal is updated!

If you customize the default pages by building your own layout, only the individual components will be updated. Your custom layout won't be affected by updates. You can always revert back to the default version, but you'll lose any customizations permanently.

Yes! You can use the editor to easily create custom pages.

While there's technically no limit to the amount of custom pages you can add, we offer guidance based on UX best practices.

Yes! You can hide default pages from your Access settings on the Admin Panel or with the editor.

Yes! By default, the Members Portal home page has one version for visitors and another for users who are logged in to their account.

For example, if you enable the tour request form, visitors to your site will see the option to book a tour with your space. Users logged into their account won't see this option.

You can further control which default sections are available through your Access settings on the Admin Panel. You can define access for the general public, customers with an account, members, and contacts.

For example, you can restrict your Bookings section to logged-in users only and your Events section to members only.

Yes! You can choose which components are visible based on customers groups: the public, logged-in users, members, and contacts.

Yes! The new editor lets you add custom sections to your navigation menu in addition to the default categories. You can also sort your default and custom pages into each section.

While there's technically no limit to the amount of custom sections you can add, we offer guidance based on UX best practices.

Yes! The new editor lets you embed external content by using scripts or iframes. You'll also need to make sure the domain has been whitelisted by adding it to your CSP header.

You can always reset your edits to default pages and delete custom pages you no longer need. Because the new Members Portal doesn't currently support versioning, any resets or deletions are permanent, and your edits can't be restored.

Yes! You can enable our Google Analytics 4 (GA4) integration to track page visits, purchases, and more, using it to gather insights on how customers use your portal.

Yes! You can leverage UTM codes to track opportunity sources and seamlessly create an onboarding flow for potential customers using CRM boards.