Portal Access

Portal access lets you control which sections of the portal are visible to each customer group.

Making certain portal sections visible to the public is a great way to let potential customers learn more about your space and its community.

For example, making your Events section visible to the public lets potential customers see your space's networking opportunities.

You may want to restrict other sections to logged-in users or even members only.

For example, you may want to restrict discussion boards to logged-in users to avoid spam comments.

You can make most portal sections available to the following groups:

the public: anyone visiting your portal
logged-in users: customers with an account
members only: customers with an active contract in Nexudus
contacts only: customers who don't currently have an active contract in Nexudus

Migrating from Version 4 or below?

The Plan and Product section visibility settings have been deprecated in Version 5.

Check out Setting up Plans and Setting up Products for more information.

You can find your portal access settings on the Admin Panel under Settings > Website > Access.

Entire portal

You can make your entire Members Portal visible to any of the four customer groups.

If you make your portal visible to the public, you can still restrict specific sections to logged-in users, members, or contacts.

Home page

You can make your home page visible to any of the four customer groups.

You need to make your home page visible to the public to let users access the rest of your portal without direct links. The public also needs to access your home page to submit contact forms, request tours, and make plan enquiries.

Help desk

You can make your help desk visible to logged-in users, members only, or contacts only.

If you want to hide the help desk entirely, you can disable it under Settings > Website > Features.

Events list and calendar

You can make your Events section visible to any of the four customer groups.

You can also restrict specific events and event tickets to specific customer groups.

If you want to hide the Events section from all users, you can disable it under Settings > Website > Features.

Booking pages

You can make your Bookings section visible to any of the four customer groups.

If you make your Bookings section visible to visible to the public, you'll need to enable guest checkout to let users make bookings without creating an account.

You can't disable the Bookings section in Version 5.

Directory pages

You can make your Directory visible to any of the four customer groups.

If you want to hide the Directory from all users, you can disable it under Settings > Website > Features.

Discussion board pages

You can make your discussion boards visible to any of the four customer groups.

You can control the visibility of specific discussions through discussion board groups.

If you want to hide discussion boards from all users, you can disable it under Settings > Website > Features.

Blog and article pages

You can make your Articles section visible to any of the four customer groups.

You can restrict the visibility of specific articles to all customers, members, or contacts.

If you want to hide the Articles section from all users, you can disable it under Settings > Website > Features.

Contact pages

You can make your Contact Form visible to any of the four customer groups.

If you want to hide the Contact Form from all users, you can disable it under Settings > Website > Features.

Benefits page

You can make the benefits page visible to logged-in users, members only, or contacts only.

Perks and benefits page

You can make your Perks section visible to any of the four customer groups.

You can restrict the visibility of specific perks to all customers, members, or contacts.

The Perks section is visible as long as you have one published perk. To disable the Perks section, you'll need to make sure none of your perks are published on the Members Portal.

Frequently asked questions

You can make your FAQ section visible to any of the four customer groups.

FAQ visibility settings also control visibility of published articles for the AI agent.

You can restrict the visibility of specific FAQ articles to all customers, members, or contacts.

The FAQ section is visible by default, even if you haven't published any FAQ articles. You can't disable the FAQ section.