Glossary

A

Access tokens

Tokens that customers and visitors can use to connect to your Wi-Fi network for a set amount of time. Access tokens only work if you enabled the RADIUS or the MikroTik integration.

For more information, check out Access Tokens.

Accounts

Financial accounts that help you categorize revenue between sales, payments and deposits accounts. You need to create and then assign financial accounts to the relevant items in Nexudus.

For more information, check out Financial Accounts.

Account owner

Admin who can edit anything on the account and request Nexudus subscription changes. Each location has an account owner that we define when opening your Nexudus account and any new location.

For more information, check out, Changing Your Account Owner.

Admin Panel

Platform designed for admins that let you manage every aspect of your space's operations.

For more information, check out Admin Panel.

Admins

Users with access to the Admin Panel. They can also access the Members Portal if they have a customer account linked to them.

For more information, check out Users.

Alternative billing email

Email address Nexudus uses to send all invoice notifications if you add one to the customer's record. customers won't receive any email notification related to their invoicing on their main email address if you add a billing email address.

Attendees

People that customers and admins can invite to bookings or events. Current customers can also be added as attendees to bookings made by other customers.

For more information, check out Bookings on the Members Portal and Event Attendees.

B

Benefits

Time, money and printing credits or passes that you add to plans and products. customers get these benefits when they purchase the relevant products or when they sign up to plans. Benefits never add any direct charges to the customer. You should add their value to the plans and products' final price.

For more information, check out Credits and Passes.

Bookings

Time slot that customers book to use a resource for a set amount of time. Bookings can be free or charged, based on the Rates defined for the resource.

For more information, check out Bookings.

C

Chart of accounts

List of all the financial accounts and tax rates set up for your space that you use for bookkeeping and your general ledger.

For more information, check out Chart of Accounts.

Check-ins

Record of customers physically present in your space. We offer manual and automated check-in options to meet your space's needs.

For more information, check out Check-ins.

Company customers

Customer type that represents a company or business entity. All company customers are also linked to a person who is the point of contact for that company.

For more information, check out Customers.

Contacts

Customers that have an account in Nexudus but don't have any active contract because they aren't signed up to any plan. Contacts automatically become members when they sign up to a plan and get a contract.

For more information, check out Customers.

Contracts

Contractual agreement automatically generated when a customer signs up to a new plan. This contract is based on the settings of the plan sold to the customer. You can edit contract details such as the invoice date or invoice period to override the default plan settings. Contracts are the individual agreement you have with each customer based on the plans that act as contract templates.

For more information, check out Contracts.

Courses

Built-in learning platform that lets you offer courses to your customers for free or only to members signed up to specific plans.

For more information, check out Courses

Custom fields

Fields that you create to to collect additional customer data based on your business needs. You can include some of them in multiple forms on your Members Portal.

For more information, check out Custom Fields.

Customers

Members and contacts registered in your Nexudus account. Visitors, guests, and attendees aren't considered customers in Nexudus, unless they're also registered as customers using the same email.

For more information, check out Customers.

D

Discounts

Set amount of money or percentage off that can apply to customer purchases. Discounts can apply to select customers, teams, or any customer holding a specific code. Discounts can apply to any purchase or only specific items such as bookings and event tickets.

For more information, check out Discounts.

E

Email queue

List of all notifications sent to customers and admins via email. You can easily check the status of the notification to know if the message reached the user's inbox.

For more information, check out Email Queue.

Email server

Email server used by Nexudus to send all email notifications to customers. Nexudus sends all email notifications using no-reply@nexudus.com as the sender address. You can add your own email server details to replace this default sender address.

For more information, check out Email Server Settings .

Email templates

Editable templates that are used to send all customer email notifications. We provide a set number of notifications that you can edit individually in each of your locations.

For more information, check out Email Notifications.

Enquiries

Section of the Admin Panel where you can see and manage all messages sent by users via the Contact form on your Members Portal.

For more information, check out Enquiries .

F

FAQ articles

FAQ articles to provide answers to common customer questions on your Members Portal.

For more information, check out FAQ Articles.

Floor plans

Visual representation of the different areas and rooms in each of your building's floors. They also allow customers to see where the resources they book are on the floor plan. It also lets admins assign specific floor plan items such as desks and offices to customer contracts.

For more information, check out Floor Plans.

H

Help desk

Ticketing system built into the Members Portal and the Admin Panel. customers can create help desk requests from the Members portal and admins can manage their requests and send help desk messages from the Admin Panel.

For more information, check out Help Desk.

I

Individual customer

Customer type that represents an actual person using your space.

For more information, check out Customers.

Inventory

Section of the Admin Panel that lets you manage all the items you sell through Nexudus along with your floor plans and their items.

For more information, check out Inventory.

Invoice period

Period covered by each billing cycle. For example, a monthly plan could have January 1st to February 1st or June 15th to July 15th.

For more information, check out Understanding Invoice Periods.

L

Location

A location represents a physical space you manage through Nexudus. Each of your locations has its own Admin Panel. If you manage multiple locations, you'll have a network of locations. You'll get an additional network location from which you can manage some global settings.

For more information, check out Understanding Networks.

M

Members

Customers who have at least one active contract in their account, meaning they signed up to at least one of your plans. Members automatically become contacts when they don't have any active contract in their account.

For more information, check out Customers.

Members Portal

Website designed for your customers from where they can manage their account, bookings, engage with your community and much more. You get one Members Portal per location in your Nexudus account.

For more information, check out Members Portal.

Message macros

Templated messages you create on the Admin Panel to then include in reminders, CRM stages, or send them directly to any customer.

For more information, check out Message Macros .

Messages

Messages you can send to a customer's email address from the Admin Panel. You can send messages using message macros or drafting a message from scratch.

For more information, check out Sending Messages to Customers.

Money credits

Set amount of money that you can add to plans and products as benefits. When customers purchase a product or sign up to a plan that includes money credit, the money credits are automatically added to their account that they can then use to cover some or all of their purchases.

For more information, check out Money Credits.

N

NexBoard

Companion app developed by Nexudus that you can use to turn any tablet into a room display from where customers can check room availability and book.

For more information, check out NexBoard.

NexDelivery

Companion app developed by Nexudus that lets you process customer deliveries by simply scanning the delivery labels with your phone.

For more information, check out NexDelivery.

NexIO

Companion app developed by Nexudus that can turn a tablet into a customer and visitor check-in point.

For more information, check out NexIO.

NexKIOSK

Companion app developed by Nexudus that can turn a tablet into an ePOS.

For more information, check out NexKIOSK.

P

Passes

Benefit that customers need to be checked in and out of your space. You can offer time-based passes, day passes or both. You can also connect passes to your Wi-Fi network to provide internet access or your access system to let customers holding certain passes unlock doors.

For more information, check out Passes.

Passport

Companion app developed by Nexudus that lets your customers access all the features of the Members Portal from their phone and more.

For more information, check out Passport by Nexudus.

Payment gateways

Payment provider you can use to process customer invoice payments via their integration with Nexudus.

For more information, check out Payment Methods.

Perks

Perks and discounts you offer your customers through partnerships with other businesses.

For more information, check out Perks.

Plans

Subscription that includes benefits that customers can sign up to via the Members Portal or that admins can sell to customers from the Admin Panel. Plans automatically renew based on a predefined period. Nexudus creates a contract for every plan sold to a customer, based on the plan's settings. Plans are the template for the subscription while the contract is the individual agreement you have with each customer.

For more information, check out Plans.

Printing credits

Credits you make available to customers to print. You can include printing credits in plans and products or add them directly to a customer's account. Each printing credit is equivalent to 1 cent in your currency.

For more information, check out Printing Credits.

R

Rates

Prices you want to make available for resources of the same type. Rates can apply to all customers, only contacts, only members or even only members signed up to specific plans.

For more information, check out Pricing Resources.

Reminders

Templated message sent via email to users who meet a specific condition. Reminders can be used in an array of scenarios to automate some communication with your customers.

For more information, check out Reminders.

Resources

Rooms, desks or any area of your space that you want to let customers book at a certain price. Resources are priced through rates that are shared across all resources of the same type. Each resource can have multiple rates.

For more information, check out Resources.

Resource types

Groups that let you price one or more resources with certain rates and control which resources can be booked using different time or money credits.

For more information, check out Resource Types.

T

Teams

Groups of customers that can share discounts, credits and passes or even their own secure Wi-FI networks. Teams can only have one team paying customer but multiple team administrators. The team paying customer isn't a team administrator by default.

For more information, check out Teams.

Time credits

Amount of time customers can use to cover the cost of their bookings if the resource they're booking is within the resource types covered by their time credit and the resource has an applicable time credit rate.

For more information, check out Time Credits.

Trends

Trends are a collection of business intelligence (BI) dashboards designed to help you make better, data-driven decisions for your space to boost your occupancy and revenue.

For more information, check out Trends.

U

User roles

Set of permissions that you can assign to admin users to limit the section they can access on the Admin Panel and the actions they can perform on its different records.

For more information, check out Roles.

Users

Person with credentials to access your Members Portal, your Admin Panel or both. All customers with Members Portal access are considered users in Nexudus. customers who were never granted access to your Members Portal aren't considered users. All admins are considered users by default.

For more information, check out Users.

V

Visitors

Person registered to visit one of your customers at a given date and time. Visitors are also registered when someone books a tour of your space through your Members Portal tour form. Visitors can be registered by an admin on the Admin Panel, a customer on the Members Portal, or by themselves if you use NexIO.

For more information, check out Visitors.